GRAND KHAN TENGRI 4*

The room was very clean and modern, the breakfast

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clean modern and great service

we really enjoyed this hotel the staff was very friendly and helpful and the room was very good

This hotel is incredible, hidden luxury in the middle of nowwhere. We were on a bikepacking trip and it was incredibly difficult to leave this hotel!

The bed was comfortable

Staff rude No hot water Dirty and damaged the bathroom Wet towels Poor breakfast Mediocre restaurant The worst experience in Kirguistán

Hotel is very new, and the rooms were beyond expectation. Price is good.

WiFi was not working in any of the rooms, except on the ground floor. After a good first night, I extended my stay with two additional nights (directly at the counter). I only ate at the hotel's restaurants within these days. The food was often very obviously undercooked (on some occassions, I asked the waiter to 'let the dish cook a bit longer'). On the day of check-out, I got my first symptoms of food poisoning. I was ill for a couple of days. Although it is extremely likely that the food poisoning can be traced back to the hotel's restaurant (I did not eat anywhere else and the food was often undercooked), the hotel refused to issue at least a partial refund for the food we ate. The hotel said: "oh, you probably have covid, not food poisoning", even though the symptoms are totally different and I could provide evidence of having had covid a month earlier. This feels not fair. Especially considering the fact that the hotel's restaurant (accidently?) overcharged on more than one occassion (i.e. I ordered one drink, and they put two on the bill), which I never raised to the waiter as I didn't want to be annoying (and considering the 15% mandatory service charge).