St. Pierre Park Hotel & Golf

Excellent staff assistance, clean room and cleaning staff cheerful everyday. Breakfast and restaurant meals really the best as I had for choice. My 87th birthday celebration with 12 family members was as planned and more, with reception staff going out of their way to make my day special and memorable.

The menu for my birthday lunch could have been sent to me prior to my arriving at the hotel as it was booked a couple of months previously. I had to pass this on to my family for selection 24 hours before the function. However all went well eventually with no further mishaps and the birthday congrats on a slate went down very well.

Der Ausblick aus unserem Zimmer auf den Weiher im Hotelpark war sehr schön. Das Personal im Frühstückssaal und bei der Zimmerreinigung war sehr freundlich, zuvorkommend und hilfsbereit. Unser Zimmer wurde immer sehr gründlich gereinigt. Das Frühstücksbuffet war reichhaltig.

Unsere Junior Suite lag direkt über einem grossen, hotelinternen Veranstaltungssaal. Bei den festlichen Anlässen (bei uns an drei aufeinanderfolgenden Abenden ) war der Lärmpegel der Musik (Bass und Schlagzeug) bis Mitternacht sehr hoch. Wer Ruhe sucht, sollte bei solchen Veranstaltungen ein ruhiges Zimmer in einem anderen Hoteltrakt buchen. Ralph von der Rezeption hat sich nach unserer Beschwerde sehr bemüht, eine für uns gute Lösung zu finden.

Room size, service, spa facilities, location, breakfast,

Road noise, TV didn't work, water pressure was low

Staff friendliness and helpfulness.

The choice of food for an arrival after 9pm was very limited. The big issue I had was this: In the evening, booked a taxi for a meeting the next day. I went to bed thinking all was sorted. This was not the case. After breakfast in the morning, I was informed by the reception staff that they had been unable to get me a taxi for the time required. As a consequence, I was late for a meeting. One of the reasons I booked to stay in the hotel was that I felt I would not have any taxi problems. I did not expect an hotel like St.Pierre Park to have problems getting a guest a taxi. I therefore booked in a different hotel the next evening and had no problems with a taxi being booked for me a the time I required in the morning. What was annoying about the St. Pierre Park situation was being told a few minutes before I had booked the taxi for, making it impossible to try to make alternative arrangements. Although the reception staff clearly tried hard and asked me if I was prepared to share a taxi, and even persuaded a taxi driver to return to the hotel to take me, the whole scenario was unnecessary and very stressful. So I was late for my appointment. The other point which was annoying was the taxi driver charging me £15 for a short journey, saying there was a minimum fare. This turned out to be true, because a different taxi driver from a different hotel charged me a minimum fare of £15, when that hotel had told me the fare would be about £8. If there is a minumum taxi fare in Guernsey, then St. Pierre park should inform their guests.

I had two separate stays within a week. The quality of the room on each occasion differed dramatically. I left a great review for the first stay. However, on the second stay we were very disappointed.

The room had no air con whereas the first room allocated that week did. One chair on balcony for a twin room Only one spare socket in the whole room. No socket by the bed No reading light or lamps by the bed Hardly any filling in the pillows. This contrasted dramatically with the first room where none of these things were an issue. I would advise to check these things before accepting the room offered.

Spa facilities were not crowded. Very good breakfast.

Bit crowded at breakfast due to wedding guests.

Garden room had an outlook over the gardens and the tennis courts. Room was spacious and had a terrace so that we could enjoy sitting outside with a cup of coffee in the morning or an alcoholic drink in the evening. The Spa was excellent and the swimming pool was big and there was also a jacussi outside in the sunbathing area and inside was a sauna and a steamroom. There was a spin dryer for your swimming things and showers and hairdryers.

We had to pay for an extension to checkout, but I guess that is an accepted norm nowdays. the terrace to the Garden Rooms coulve been a bit more private but overall there were no complaints

All the staff were so helpful and kind, and everyone went above and beyond to make our stay amazing.

Nothing