Valletta Old Town Suites

Location was good

Could have had more towels for our length of stay. External door locks to balconies were broken, so could not lock the property. Internal floors and balconies not very clean. Long, narrow spiral staircase to bedroom on upper floor which we were not advised about or mentioned in listing.

This was by far the worst accommodation we have ever experienced. The apartment was completely unprepared for guests. It looked as if people were being accommodated during an active renovation. There was construction debris and dust on the floor, unfinished walls, damaged plaster, damp areas, mould, and even green algae growing in the courtyard. The entire property had an overwhelming smell of dampness and mould, making it impossible to feel comfortable inside. The bed was not properly prepared. There were no proper bed sheets or duvet, only a mattress protector, and the bedding provided was dirty and stained. This is completely unacceptable. The apartment looked nothing like the photos and did not meet even basic standards of cleanliness or hygiene. It felt neglected, unfinished and unsuitable for guests. The situation was so bad that we decided to leave immediately and book different accommodation on the same day. It was simply impossible to stay there. We had no confidence that the apartment was safe, clean or ready for guests. I strongly advise everyone to avoid this property until the renovation is fully completed. In my opinion, guests should not be accommodated while construction work is still ongoing. I would not recommend booking this accommodation for at least the next six months unless everything is properly finished, cleaned and brought up to an acceptable standard. We contacted Booking because the accommodation was completely different from what was advertised. I hope this review helps future guests avoid the same disappointing experience.

Location

Where do I start. We booked and paid for a one bedroom apartment and a two bedroom family apartment with two bathrooms (as advertised on Booking.com website). However what we actually got was a ground floor one bedroom apartment with a bathroom and a first floor one bedroom apartment with one bathroom (and a sofa bed). The description on Booking.com is totally incorrect and misrepresentative. We were mis-sold based on the description of the apartments on the website. When we raised this with the managing agents (Ciaostay) they couldn't have cared less. The downstairs one bedroom apartment smelt damp and was a miserable place. Both the balcony and sofa that were advertised were non-existent. The only outdoor space was a mosquito infested damp area that looked like the bottom of a well.There was inadequate bedding - no duvet just sheets. Water was leaking from the outside area through a break in the sealant of the sliding doors towards the bed. Which is probably the cause of the damp. The upstairs apartment, already lacking a bedroom and a bathroom was unkempt and tatty. The pictures of the apartment were clearly old pictures and did not represent the actual reality. The balconies were unusable because of the multitude of pigeons and years of accumulated droppings. The furniture was old and uncomfortable and the apartment needed updating and a good clean. Again there was inadequate bedding. The bed settee that we were meant to use had sheets and pillowcases but no mattress protector or duvet. We raised issues with the managing agents Ciaostay who absolved themselves of all responsibility and told us to contact Booking.com who are very difficult to contact.

Lokalizacja ,duzy przestronny apartament wyposazony bardzo dobrze.

Trzeba koniecznie zmienic sluchawke prysznicowa w lazience .Slaby internet.

Very good location and a very lovely view of Valletta.

The apartment itself was nice, but unfortunately our stay was overshadowed by several issues that should never have happened. There were an infestation of ants in the top bedroom of the apartment, and more seriously, neither of the balcony doors could be locked. We reported this immediately and were told that there were locking mechanisms on the doors, but there were not. My boyfriend is a carpenter and knows exactly what to look for, and it was obvious that the doors could not be secured. When the issue was raised, we were told that someone could come and inspect it. We had already advised that we would not be in at the times suggested, but I made it clear that they were welcome to enter and inspect the doors while we were out. Despite this, nobody ever came. This was a serious security issue that left us feeling unsafe during our holiday. Having to worry about something as basic as being able to lock the property is not something any guest should have to deal with while away. Anyone could have got into the room whilst we were out and taken our things. We had to lock ourselves in the bedroom every single night to feel some sense of security. I am disgusted by the way this matter was handled. The lack of urgency, poor communication, and failure to follow through on what was promised was completely unacceptable. I have no doubt that management will dispute my account in their response, but I have photographic evidence showing the missing locking mechanisms, the ants and the fact that there were no keys available to secure the balcony doors. The apartment had potential, but the way these concerns were dealt with was extremely disappointing. The customer service was poor, and I would not stay here again.

Doskonała lokalizacja oraz wspaniały widok z balkonu.

Brak informacji że obiekt jest wielopoziomowy. Z wąską klatką schodową. Oraz to ze zdjęcia nie pokazują do końca realnego wyglądu zarówno wewnątrz jak i na zewnątrz (tarasy i ich otoczenie).

La localización

Es un auténtico timo. Te lo ofrecen como apartamento de dos habitaciones y dos baños con terraza y nos encontramos con un sólo dormitorio y un baño. El sofá cama se cae, no es posible dormir en él con las láminas rotas. Lo peor, la limpieza. El apartamento está sucio, hay mosquitos, cucarachas y ciempiés que trepan por la pared. Tuvimos que comprar insecticida porque la primera noche fue complicada. Y aún así, te cobran por el servicio de limpieza. Las fotos de los muebles no se corresponden con la realidad ya que su estado actual es pésimo. Hay manchas de bichos muertos en las paredes. Tampoco ofrecen gel ni champú. Es díficil llegar ya que está en una zona de escaleras peatonal y en ningún momento te facilitan información del número de apartamento que tienes. El piso de arriba está abandonado y es un palomar. De verdad, una auténtica vergüenza.

Quiet location at night. Kitchen had what we needed. It looked clean and bright at first glance.

The overwhelming smell of damp!!! It permeated everything, even our clothes when we unpacked at home. Wallpaper peeling off the walls, white walls damp to the touch. Had a dehumidifier but it made no difference. The double bed is two singles so the sheets didn't fit, woke up several mornings touching the bare mattress!…gross! They didn't let us check in early, even though we saw no one come or go from the apartment whilst we were waiting.

Fin lejlighed især køkken og bad . Tæt på alt God plads og dejligt med balkoner

Siddekomfort i sofaer var elendig. Den ene var itu og kunne ikke bruges. Den anden havde virkelig dårlig siddekomfort. Lænestol meget slidt og kunstlæderet manglede flere steder. Hårtørrer og brødrister virkede kun med adapter, som vi selv skulle medbringe. I soveværelset var mange spor på vægge og loft efter insekter der var slået ihjel