Matfen Hall Hotel, Golf & Spa

Location was beautiful

The room overlooked a building site The jacuzzi wasn’t working The steam room was too hot and the sauna was quite cold

Staff lovely and room was amazing.

Nothing

Lovely property with great facilities.

Couldn’t lock my hotel door for the first day. Telephone and email go unanswered. Staff are apologetic but typically not up to the standard expected in a 5 star property.

Wonderful stay at Matfen Hall Hotel to celebrate our wedding anniversary. Room was superb with gorgeous bathroom. The staff were fantastic, couldn't do enough for us. Lovely breakfast and hotel was decorated beautifully for Christmas. We only used the pool and it was lovely and warm, can't comment on treatments as we didn't have any. We will definitely return!

Nothing.

Nice property, good facilities, current spa is tired in places but new one is under construction by Summer 2026. Rooms of a good standard especially the bathrooms.

The staff both in quantity and quality are not 5*. Too much inexperience of what quality service looks like. The card operated door locks on both my rooms did not work for 1 of my 2 day stay so my rooms were permanently open which was a major failure of security and privacy. The hotel is not “dog friendly” it is “dog tolerant”. Despite me calling ahead and confirming 3 times during my stay the Cloisters mezzanine restaurant was not available and I was required to eat in the bar seated at the bottom of a flight of stairs. The phone answering when calling the hotel or the email messaging is totally haphazard and makes planning anything in advance very difficult. The staff don’t appear to communicate effectively as problems / issues are not resolved quickly as you have to continually re-explain yourself.