[ANNA's HOME] super cozy flat, with a/c, high speed wifi, near the lake and public transport

not applicable

hot water kettle didn't work

perfect for 2, additional coach probably is not so comfortable as the main bed. Perfect location, close to train/bus/ferry station, but windows are towards the inner part of the yard so it’s quiet.

The apartment is ok for one of this category, but you can find better ones and what is important, with civilized staff.

The person responsible for check-in (did not say her name), sent the form (which requires personal data, CI photo, selfie with CI, payment of city tax 9.28 E) late, just two hours before, which created great discomfort for me. At the building I called her and waited for her to check the form and only then allow me access; he sent me many other messages with links including the wi-fi password that was impossible to write for connection, and anyway, useless. The person raised his voice, irritated because I wasn't moving fast enough, I couldn't open the box (picture) with the keys to the apartment and I asked him to come there. She was rude, unprofessional, saying that she couldn't come because she lives very far away, then that she would come in 2 hours, then that she would send someone with the keys, finally she arrived in half an hour. She tried several keys that didn't fit, asked for directions over the phone, watched the video and managed to open the box, unlocked the door, disappeared in the elevator leaving me talking alone. I want to remind you that we are equal partners in this business and if I accept your conditions, I pay 127 E/night for one person, I expect to be treated with respect, as I treat you and your house. There is no need for that offensive Check out list (picture); when you take the 80 E cleaning fee/stay; I left everything clean (picture) out of respect, not because you are threatening a surcharge (which you would have no way of charging). Maybe you wanted me to wipe the thick layer of dust from the lamp shade 80 cm high from the kitchen table (picture), and from other places; or to clean the moldy parquet from the balcony door (picture). The photos are edited, the balcony overlooks a crowded courtyard, so unusable. The apartment is ok for one of this category, but you can find better ones and what is important, with civilized staff. In the presentation, you must correctly specify the "self check in" option!

Location is very convenient