'Syrena Luxury Caribbean' Heart of Playa del Carmen - Fast Wi-fi - Sea Views

We enjoyed the location it was very central to everything happening around us and not to far of a walk to the beach. The place itself was very clean and the facilities were amazing with the pool available on the top floor.the host was absolutely brilliant happy to answer any questions we had promptly and made our stay very comfortable. Anyone looking for a reasonably priced with 5 star accommodation this is it. You won't regret it.

We didn't feel comfortable using the safe since we couldn't use our own pin but other than this we had no issues. Ideally if we were going to be using a room safe we would like to set our own pin this may just be a personal preference and the host was happy to explain how it worked but not having the ability to change this did was not something we were hoping for. We fully trusted our host however it's just a personal preference for security when we keep passports etc in there.

L'emplacement est super, le bâtiment est impeccable. Parking souterrain, ascenseurs directs, piscine de toit, c'est vraiment bien et propre. La cour intérieure donne un charme au lieu.

La coupure d'électricité de presque 10h sans frigo, ni eau courante ni clim. Pas la faute du building mais ça gâche un court séjour pareil. Il manquait un peu d'ustensiles ou de couverts dans la cuisine.

Me encantó la propiedad, con instalaciones nuevas, todo impecable. Atención de lujo, nos recibió María quien nos ayudó con el check in, ella muy amable y predispuesta. Me gustó que todo era con códigos que te daba la libertad de entrada y salida. También tiene un estacionamiento muy cómodo. 10/10

Nada

Eccezionale! Ci siamo trovati davvero benissimo. Il posto è pulito, moderno, sicuro e molto curato. La posizione è ottima, vicinissima al mare e a tutte le comodità come ristoranti, supermercati e negozi, quindi davvero comodissima. La piscina sul rooftop è semplicemente meravigliosa, perfetta per rilassarsi e godersi il soggiorno. Il personale è stato sempre super attento, disponibile e professionale. Ha superato le nostre aspettative, lo consigliamo assolutamente!

Perfetto in tutto!!

Edificio y departamento de lujo con todas las comodidades, ubicado en pleno centro de Playa del Carmen, cerca del mar y cerca de todo restaurantes, tiendas servicios. El departamento es limpio, tranquilo , seguro, ideal para relajarse y disfrutar. El personal siempre atento y disponible además nos organizaron el traslado al aeropuerto ida y vuelta y dos tours increíbles, uno a Cozumel y otro a Isla Mujeres ambos perfectamente gestionados. Totalmente recomendado!

Todo perfecto 🙏

Eccezionale! Appart-hotel in posizione perfetta, a pochi minuti dal mare e dalla 5ª Avenida, in pieno centro, con tutto a portata di mano tra ristoranti buonissimi ,anche italiani, negozi e supermercati. L’appartamento è comodissimo, pulito e ben attrezzato, anche domotico, ideale per rilassarsi e godersi il soggiorno. Il rooftop ha una piscina bellissima. Un grande plus è stata l’organizzazione, tramite la loro agenzia Tour Experience Mexico, di 3 tour incredibili a Isla Mujeres, Xcaret e Holbox. Tutto perfettamente organizzato, esperienza davvero top! Staff sempre disponibile e molto professionale. Ci torneremmo volentieri!

El departamento es tal cual como en las fotos y descripciones , muy limpio, bien equipado y en una ubicación perfecta. El edificio es moderno, seguro y con muy buenas amenidades. El equipo fue siempre muy atento y respondió rápido a cualquier duda. Se nota la seriedad y el nivel de servicio. Sin duda volvería a hospedarme aquí.

Todo muy bien!

Excelente ubicación, edificio muy moderno, departamento muy lindo y limpio y la atención es excelente

Looked nice.

This property scammed me, so I don't recommend you stay here. I booked a room with a king size bed, and upon check-in noticed that the bed was a queen, at best. I spoke with the property about this. First, they told me that I'd booked a queen. When I showed them a screenshot showing that I'd booked a king, they then lied and said oh actually it's a king. I pushed the issue, and they later admitted that they have no king size beds on the property. So I said that I would like a refund, since this isn't what I paid for. They have since refused to give me a refund. They have been uncommunicative and dishonest in every conversation. (Booking.com has also been uncommunicative and unhelpful, by the way. Neither party takes responsibility for this.) So I don't recommend dealing with these kinds of people, even if your booking is correct. They are dishonest. (It's also worth noting, since booking.com doesn't make this clear, that this property is NOT a hotel. It is more like an airbnb. The "front desk" is just a security guard. For any help related to the room, you need to text somebody on whatsapp. There is no one physically there to help you.)