Host & Stay - Fenwick Village Hall

Property was nice inside, had everything we needed. Furnishings were clean & comfortable.

No outdoor seating area as advertised, seating area near the cafe next door so it was not attached to the property. no secure area for dog. No parking outside the property. Double bedroom was lacking in storage, no drawer unit & mirror not suitable if you’re not very tall. Blinds let in lots of light early on a morning. Bathrooms looked like they needed a thorough clean, skirting boards/shelves dusty. Worktops had crumbs on when we arrived. Extremely noisy from upstairs, could hear every movement, especially early on a morning. Would’ve liked a welcome pack, bottle of milk etc.

Location and apartment facilities.

The noise from the occupants in the apartment above was not great. Don't think it was their fault as they wouldn't know. Not sure the upstairs apartment is suitable for young children. Didn't let it annoy us but being woken in the morning was a pain.

The property is managed by Host and Stay. A few days before arrival we were told we had to either take out insurance to cover damages or pay a £250 deposit which would be refunded less a £10 'admin fee'. I raised the matter with Booking.com, who said the £10 fee was not acceptable and should not be charged. The £250 charge had to be paid in advance, because you didn't get the keybox code until you paid. After leaving the property, we got a £240 refund several days later.I raised the matter with Booking.com, who were slow to react, requiring evidence 3 times, and not getting back to me with the 48 hours they promise. This is unusual. Eventually, Boooking.co refunded the £10 to me as they couldn't get a response from HGost and Stay. I think the £10 admin charge is just a lever to get people to take out the £25 insurance. An example of rip off Britain. I have stayed with Booking.lcom many times in many countries, and have never gone through this palaver before.It's just a matter of principle-£10 in a £1000 booking is negligible, but the principle isn't. I woud avoid Host and Stay like the plague.

Very spacious, well laid out, great decor and the perfect location for exploring the north east. Checking in and out very straight forward and lovely coffee shop right next door with the friendliest staff you will ever meet.

Great location and comfortable cottage.

Would have been good to have some space to sit outside and a nicer view.

Beautiful apartment in a little village with easy access to Berwick, Lindisfarne, Seahouses, etc. Very helpful instructions from the hosts and a well-presented online information booklet provided. We would stay here again in a heartbeat.

Nothing at all.