Host & Stay - Fenwick Village Hall

Location and layout

No enclosed space to let dogs out

Lovely location, property was excellent and the wee cafe next door a terrific bonus. Kind of the hosts to leave a welcome pack.

Some unnecessary automated messages from host & stay but property and location great. Not used to having upstairs neighbours so we weren’t expecting that - probably should have read the details better! luckily they weren’t too noisy.

Well located in lovely small village just off the A1. Spacious apartment tastefully converted ex village hall. Well appointed. Bottle of Prosecco left after inspection by owner due to faulty shower in master ensuite.

On arrival had to report that toilet seat was loose and in need of repair, if or when the cleaning was carried out this should have been noted, reported and repaired prior to change over. Repair carried out the next day. Mattress and pillows in master bedroom worn out and uncomfortable (had to put the 2 furry blankets from the cupboard in between the mattress and the protector to gain some degree of comfort) badly needing replaced. Feature clock not working, only requiring a battery replacement. Pendant lights grey with dust, badly needing cleaned. Cobwebs hanging from ceiling and bridging the candle holder on window sill. A charge of £60. included in rental for cleaning, one would expect a thorough standard of housekeeping for that.

It was very convenient for walking the St Cuthbert's way., but not ideal for people walking as there was no information about the local pub or convenient store in the welcome folder.

The dirty bed linen on double bed hidden by the foot runner. Blood stain on a pillow case and black marks on the double bed bottom sheet. Therefore could not use the double bed.The un emptied bin. Dirty foil left in the oven with food remains that could be seen without opening the oven. First impression was finger marks on the glass door into the property from the porch.Had better welcome packs from a 2 star hotel. Fire regulations state safety increased with motion sensor lights in bedrooms they were not present and one by main door not working. Damage waiver not being part of the price.

It has a good design layout

We could hear footsteps and chairs moving upstairs

We are extremely disappointed with Host and Stay organisation. On booking accommodation asked to extend check out by one hour 11am instead of 10am to allow extra time for my husband. It was agreed ok and we received confirmation by email. Just before setting off we received an email saying that departure time was 10am. I rang them to be told by a woman we had to be out by 10am and said the person who sent the confirmation had left. She wasn't interested in the fact confirmation of 11am was received from them. Later I rang back, this time spoke to a man who confirmed he'd received information about my earlier phone call and was told he had contacted the owners of the property about it. Another phone call made to ask about an update. He hadn't heard anything. No further communication was received from Host and Stay, not even during our stay until the day before departure when we received a standard text message saying "hope you enjoyed your holiday and departure time 10am". A real damper on the onset of a holiday and as a carer myself for my husband turned out to be upsetting and a worry. Our experience hasn't been good. Extremely poor communication from Host and Stay. We feel they broke a written agreement made at point of booking.

Great location for Holy Island and the local Scottish resorts. Clean, well presnted.

The location of The Nook was great to use as a base to travel to other locations.

The property and the village

The washing machine was noisy and the shower drainage was almost overflowing the shower base because the water wasn’t draining quick enough. I did clean out the outlet but it was still blocked.