Microtel Inn & Suites by Wyndham - Penn Yan

I enjoyed my visit, but what occurred after I was home ruined the enjoyment of my one night stay.

I prepaid a month ahead of my visit. When I got home, I wss charged for a nights stay! I called and talked with the desk clerk. I was told it would be taken care of. I checked later on line only to see I was charged again!!! Now I'm out over $600! So now I have paid close to $1,000 for 1 night! Called again and requested someone in charge. I went over and explained step by step to the regional manager of Penn Yan. She saw what was done and apologized. She assured me it would be taken care of. She apologized and offered me a 20% discount for another stay. $60 to recompense for this mess?!! The only help was she removed an authorization charge of $34!!! I'm getting help today in this unresolved mess!

Very friendly staff, good breakfast.

Cleanliness of room

The room was clean and the beds were comfortable. The staff was friendly and helpful. Lobby area provided a safe and clean area to meet up with friends for coffee and conversation.

The breakfast needed a visible manager to keep visitors from taking advantage and leaving little for others. Restocking of items and general clean up needs improvement. Carpets in the hallway are stained and dirty.

Location

The bathroom is rather small and the sink counter is too small to put anything on it. The breakfast was quite pathetic, serving all carbs and no protein, not even eggs or yogurt, they also ran out of paper plates!

Nice room and good breakfast. Short walk to stores/main st. And Lake only 5mins away.

Theres 1 elevator and it could use servicing or just another elevator to take some of the carrying load. Newer mattresses.. one of ours had a very visible stain on the bottom/side of it like it was just flipped over.