Ta Phyllis - Apartments & Villas with Sunset & Sea Views

Location.

Arrived at 11.00pm after a 24hour journey, with heavy luggage and lift was out of order...our apartment was on the top floor. we are in our 70s, could not manage the narrow stairs, and had to phone relatives to come and help at midnight. Took three days for the lift to be fixed! Entire apartment had dirty floors on arrival, we had to wear shoes to keep our feet clean! Found rubbish left in a filthy kitchen bin. Spiders and dust in corners and debris under the bed. One dining chair with a broken leg, and dusty, worn out lounge furniture, including a concrete coffee table which was impossible to make clean. The balcony was filthy and had dirty boxes with old bottles and rubbish; the outdoor seating was worn out and dirty. Gas ran out the second time I attempted to cook, and it took three days to replace the cylinder, after bringing one which was also empty! Advertised as providing toiletries and cleaning products, these were also not avilable in the apartment...not even a teatowel in the kitchen. Had to pay extra with euros into a machine to access aircon in bedrooms. All this for an exorbitant price for 15 days.. And they called our apartment the "Penthouse" I can't imagine what the other two were like! Extremely bad management in what COULD be a nice place to stay.

Rien appartement dégoûtant. HONTEUX

Tout tout tout

Lokalizacja

Lokal pod wzgledem czystosci slabo przygotowany na przyjecie gosci

The beds

Firstly had to stay in a dofferent apartment as the one i booked was completely filthy.. the one i booked wasnt ready till the next day 2pm which by the wya was still not clean and food still left from previous people.. jacuzzi was green and dirty.. the outside furniture is non existent cant sit outside its all broken. Could have been advised that i needed change for the metre for the air-conditioning only works by you paying in a metre with 1 or 2 eur coins.

Location was close to ferry. Short walk to supermarket and short drive into town

Apartment was dirty when we arrived. terrace looked nothing like advertised, intact it was extremely disappointing. Bathrooms were dirty, toilets were dirty. Whole place was not up to expectations.

View was incredible of the church and harbor— But the name is wrong - NO sunset view at all. Easy 1 mile walk to Mgarr harbor

They could have the cleaning service empty the garbage pails - Shampoo is not hand soap. All the apartment had was hand soap. Also I made a mistake on my arrival day and they made no corrections for me. There is no sunset Veiw—— the sun sets on the complete other side of the apartment!

Apartment was in a gd location and had a lift on arriva we was given a 4 bedroom apartment I booked 3 bed as cheaper than some other 2bed properties we found that some of the items listed was not in Apartment ie iron electric kettle toilet roll and alot of other items and we always cheak over/hob in every apartment we book to make sure they work .we found that the gas was not working / gas bottle had run out I messaged the management to mention the problems and was asked if we could to change the bottle ourselves after being told housekeeper probably couldn't do it themselves. And that Gas bottle is in lobby downstairs by frontdoor I said we shouldn't be doing it as cant really lift but will try Was told housekeeper would be round next morning to replace items that was missing but no show I messaged them again to say no one had been and got a message to say they will get them to come and again no show response this time was that housekeeper couldn't come due to access because of carnivals bearing in mind we was in area that is not near the carnival villages as I have been to gozo many many times and know the island well. we then had a flood from sink in bathroom as it was leaking /gushing water when you use it i messaged straight away and got a response of sorry you have problem with sink will see if cleaners can come and will try and get sink looked at After a 4/5 days of no show housekeeper /cleaners and nothing about sink was really disappointed we had paid alot for a service and apartment that was not what we got we feel that if people/management apartments/properties and advertise with items and services they need to fulfil what they are advertising poorly managed and poor service .