Ta Phyllis - Apartments & Villas with Sunset & Sea Views

Pictures on the website

Lift was not working (my parent are over 65, that was really difficult for them to walk everyday from 3rd floor!) Duvets were dirty and smelly, my parents had to wash everything on the first day. No wardrobes or any place to hang the clothes. All drawers and cabinets smelled of moulds The table on the balcony was completely smashed into many parts and no one even cleaned it up. Internet was slowly. All furniture was dusty. The roof with sun beds and jacuzzi were completely closed, after 3 days we received message that now is open but no jacuzzi.

great location and view

charge of 29 euro non refundable re breakages / stay in malta 4-5 times year for past 10 years never charged this only ever pay tax ??

Nothing

I am writing to formally lodge a complaint regarding the condition of the property located at Ta Phyllis Gozo that we rented from you for short let. Despite your assurances, the house was in an unacceptable state upon our arrival, with numerous cleanliness and safety concerns. The house was full of dust, spiders, spider webs, and even trash left behind by previous occupants. The dishes were unwashed, several lightbulbs are not working, and the washing machine is locked with other people’s clothes in it. Furthermore, the sofa in the living room is broken, posing a significant safety risk, especially as we have a pregnant woman staying with us. The glass furniture is also broken, increasing the hazard. We have attempted to reach you multiple times via phone after promising us to send someone to clean, but you have ignored all our calls after not sending anyone. Shame on you! Never again! Not recommended at all!

Location was awesome.

Lift only worked one of the five days and we had to manage 40 plus steps up and down. It was very taxing due to our medical conditions. Cleanliness very sub standard. Soiled underwear and personal effects left behind. No toilet paper although advertised. Missing sheets and others dirty.

it was the location cause it was in the centre of town.

the appartament was booked for 5 adults and it was good for 4 adults and the fifth bed was in a small room with not even a window or some ventilation. it was mentioned that there gonna be an iron and there wasn't. and the worst of all it was saying that was accessible for lift service and we didnt even fot noticed on the check in that the lift wasnt working and we had a guest that was disabled and he couldn't go up in the appartament cause of the lift. we complained and we didn't had an answer what was going on. this is an acceptable. with those money we paid we could went into a hotel!!! On another note you shouldn't book the appartament for 5 cause its for 4.

Location was good. Interior and beds were nice. The balcony was nice.

There were no facilities (trash bags, toilet paper,). No vacuum or broom to clean ourselves. There was half used soap. Dirty bedsheets, floors and bathrooms. Dirty dishes in the cupboard. As we arrived the sink in one bathroom was leaking. The shower was dirty, clogged drain and pubes on the walls. The elevator didn’t work. WE HAD TO PAY FOR AIR CONDITIONING. We were only informed about the 1€/2€ pay after sending deposit money and ID. And the registration wasn’t very direct and reachable. When we requested the needed facilities, we got a reply that it will be talked with house keeping, but no action was taken. And leading up to the trip we asked for pictures of the apartment but the owner didn’t respond. We were convinced that we were getting scammed the whole way there.

You give 29 eur deposit just in case you break something but you dont get it back if you don’t. To use the a.c you need to pay at the property to be able to turn it on!