Ta Phyllis - Apartments & Villas with Sunset & Sea Views

Good location

After confirming a stay you get ridiculous things to do ,if you wanna really enter a place.english phone number on whatsapp where you have to send copy of your passport,then two options with your visa card payments,or 300 euro refundable or 30 euro Non refundable payment for a future damage of a property.you have no other option ,as pay it in property . So either you give away on unknown whatsapp number your full personal details included visa card,which is actually again a law or they will not let you enter a property .and you wouldnt get a code to get a keys.in that step also you cant cancel your stay,because they will charge you fully.so either you pay extra non refundable 30 euro or 300 refundable,but also during the payment you have there agreement that you will accept any other payments in future.so you give yourself and your card to the hands of somebody which you have no idea who is it.never had something like this in any of my past bookings anfld i had a hundreds of them.its a english company which is running 6-7 properties on booking.com .when contacting them by phone they told me that they are hotel.so if you are hotel,i can pay you in reception,no? Then suddenly it wasnt hotel and it was not possible to pay in property.

Apartment is really spacious and beautiful - I think it is the perfect option for a big group. The location is also very good, it is not so far from the ferry, town and beaches are also easily reachable. I would definitely recommend! :)

The reception were always active and helpful and provided everything we needed, and helped us even after our stay ended, and the place was very clean and had an amazing view to the church. The kitchen had every needed equipment and there is a supermarket 4 minutes aways in the end of the street. Also the most important thing the house is pretty spacious and cozy at the same time so we had an amazing experience :)

Nothing

The apartment is quite spacious, which is useful for families. There is a decent number of cooking equipment in the kitchen if you plan to cook yourself. We didn’t so in our case it did not make any difference.

Although the place itself has a nice potential, unfortunately the management of the apartment is one of its biggest weaknesses. At our arrival we were directed to the top floor apartment. Everything looked so good, there was a nice terrace with good views etc. After we managed to unpack all our luggage I got an information that someone on the reception made a mistake and we checked into a wrong apartment. Of course kids started crying as they already liked the terrace, and we lost a lot of time unpacking and packing all stuff back again, but ok let it be. After we got re-directed to the ground floor apartment and checked in again the situation has repeated! Again we got an info that someone made a mistake, we are in the wrong place and we should move to the 1st floor apartment. This all got so ridiculous that thanks God they have only 3 apartments in the building, otherwise we might have ended up looking for the right apartment for the rest of our stay! Moreover, we got verbal confirmation that there would be some financial compensation proposed to us for such inconvenience, however unfortunately the management got silent till the end of our stay despite some questions about the details of any proposal. From the other points, our deposit was approx 80% of the overall cost of the stay, in my opinion that’s quite a lot, especially considering a very long and detailed list of items for which one can be charged in the end. This caused some additional subconscious stress to me, even though no one intended to break any rules or make any damage. Check in process is also weird, as they require you to send out a very sensitive personal data, including scans of your ID what can cause some serious problems in case of any unintended data loss or leakage. We haven’t seen such strict procedure in any of our other stays in Malta. From the apartment itself, forget about the sunset views as the view to west is blocked by other buildings even at the roof level.

All essential amenities were near the apartment. The apartment was comfortable and had everything we needed. The roof had a wonderful view which was shared with other guests of the same building.

Had problems entering the premises for some reason, although Tony, one of the workers was there and welcomed us immediately . He was kind enough to explain everything we wanted to know. At home before leaving to Gozo, phoned the UK number listed, however, there was only an answering machine and so, had nobody to talk to, to explain my needs.

View - terrace - bathtub on terrace (unexpected) - silence - quality of sleep - beds

Misleading pictures (the first two images on the listing, including the cover image, have nothing to do with the property), basic appliances like coffee machine and dishwasher missing, complete unresponsiveness of the agency

Layout, design, facilities, views

No cleaning products, no bucket no squezzer

Spacious, well stocked with utensils and other comforts such as TV with proper connectivity, very clean. AC in all bedrooms. Quiet location and ample parking on the street. Nice views from the terrace. The cleaning lady, who we met a few times, was very nice.

Awkward check-in process; expected someone on-site or reachable by phone to obtain lockbox code. There was no shampoo or shower gel, so we went to purchase some from a nearby store. One of the toilets was leaking from the tank and were constantly wiping water off the floor. The door-less and curb-less showers are terrible (will never install anything like that!) and no matter how careful we showered, water spilled all over the floor. Wifi instructions didn't work but managed to connect to the extenders (one of them was on the hallway floor, which is not a good location). We also asked to check out a bit later and were graciously given an extra hour, but this was not communicated to the cleaning lady and had to get out earlier anyway. You have to insert money seperately to run the AC units, but they don't cost much (we didn't even use Eur3 for 3 nights). No coffee machine.

The penthouse was clean and well furnished. Parking was easy, there was a nice terrace, TV and internet. Kitchen was well equipped.

I am not sure if the hot tub was well maintained and if it was working, we did not try to use it since we did not know for sure. Ideally owner has a maintenance log next to it. Almost no soap and shampoo was available. Check in and check out are a bit too late and too early. In terms of price I think its a bit over priced, however property is good an we liked it, in my opinion a 100 - 150 euro per night is the proper rate for the property.

great apartment, location, hosts… beautifull place in beautifull neighbourhood… everything was nice, ferry to Malta 10-15 mins walking distance… loved it

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