64 Whitehouse

Nothing

Old trains ,dirty hover that made the hole place smell ,yellow shower,bathroom sink in not connect, why has booking .com keep this place on there books when they have had so many complaints.

The site was lovely, not noisy, so close the beach was added bonus, most liked was very dog friendly, hosts were friendly.

We found the beds alittle uncomfortable.

The caravan was in a good location to the exit and the bridge to the beach and not close to the road noise. The living room was comfy and we could relax in there. The kitchen had all utilities and was a good space to cook in.

The main bedroom is a tad on the small side. I scratched my leg twice on the side of the bed trying to get to the cupboards. Only criticism that is wasn’t a bit bigger but bed was comfy once in it. Nothing to do with the caravan but the leisure park itself. My step daughter came home early from the fair as she wanted to go swimming with my daughter. They walked around to golden gate to be met by a lifeguard who stated that there wasn’t enough people to open up and it was quiet so they were shutting. How about the 2 girls that wanted to go swimming and had been excited to go and ended their fun at the fair early to go. It’s not good enough that you just close if there are only afew people because we have paid just liked everyone else to use and enjoy the facilities around the park. We had an upset girl and that tainted the experience.

Lots of kitchen equipment, etc, for you to usr, 1st self catering that ive used that have both fridge and freezer and vacuum cleaner,

The last guests had left lots of ( a binbag full ) of food in fridge, freezer, and cupboards that I had to dispose of before i could use them. The key code could have been sent earlier so we could get in on arrival rather than having to demand it at reception. Internet went off for 36 hours, although they did help with this. Ensuite, i thought, meant off master bedroom, not just a 2nd toilet, which sink didn't work, and old one left under caravan.

This trip was especially meaningful for us, as my parents were visiting for the first time in nine years and our whole family had been looking forward to it. Unfortunately, our first night turned out to be full of stress and disappointment. We were told that late check-in would be possible, so we expected to enter the accommodation without issues. However, upon arrival, there was a barrier gate and no directions whatsoever to our caravan. As it was our first time using a caravan, we had no choice but to wander around in the dark for over an hour. During that time, we tried calling the host several times, but there was no answer. The reception informed us that only the host could provide the key box code. We finally found our caravan after 9 p.m., but I had never received the code for the key box. When I called again to ask why, the host simply said, “I don’t care, I’m giving it to you now.” Regardless of the intention, such words can make a guest feel dismissed and disrespected. Once inside, we found the beds and pillows without covers, and the mattresses were not clean. I understand that in some accommodations guests are expected to put on their own covers, but in this situation—after such an exhausting arrival—it was an additional burden. The start of a trip should be pleasant and comfortable, but this experience was full of unnecessary stress and frustration. Mistakes can happen, but a lack of communication and an indifferent attitude only make matters worse. I truly hope that future guests will not have to go through the same experience we did.

Lovely big caravan pet friendly but spotless and smelt lovely

Nothing

We had a lovely time x used our bedding apart from double room. Was comfortable thank you. Your facilities in the caravan were everything we needed

My son banged his arm in the front door due to the wind. There was no catch on the door so bit dangerous with the wind. You may of seen in the camera how difficult it was. Maybe good get a catch for the door for the next people. The door is hard to open in the lounge on the carpet

The facilities worked really well and we really enjoyed the open space in the living room. The wifi was also working wonderfully. The location was beautiful and would love to come visit again.

Would have rather preferred the bedsheets were already set for us when we arrive instead of setting them all out ourselves.