ClapClap Hôtel Strasbourg

Sehr sauber. Gute Betten. Unkompliziert. Super Lage.

Frühstück nur wenig Auswahl. Teilweise Nachts etwas laut. Zimmer insbesondere Bad ziemlich klein.

Il manquait juste un grille-pain pour le petit déjeuner et l’ascenseur était en panne

I have finally returned from my trip in Europe and can communicate with you on my computer which is easier than just using my phone for correspondence. Clap Clap Hotel has denied any responsibility in this issue. Two things; they said it was my problem for using a 3rd party, Booking.Com, and then said I tried to falsely plant items under our mattress pad before going to bed, which I didn't and am not a thief. On several occasions, I gave them the opportunity to correct the issue, but they refused. I have been communicating with them and basically since my arrival even though the room was run down and a lot smaller than the pictures showed, it definitely wasn't a Superior room, instead it was inferior.  When I asked for an upgrade (which I was willing to pay for) they said if I booked directly with them, they could change my room, but since I booked with a 3rd party,  Booking.com, I couldn't change rooms. I was visibly upset, but resigned to stay in my existing room. Then 5.5 hours later we were unpacked and my wife got in bed and felt something hard under the mattress pad. After further investigation it was a wooden hanger and other debris. One item appeared to be a used condom wrapped in tissue. I wasn't going to look deeper and this was only about ¼ of the sheet that we exposed, instead I went to front desk and asked how they wanted to resolve it. He said they weren't. That is when I walked to a hotel in the area, booked a room for the night. Went back to pack, get my wife and checked with the front desk again about how they will resolve it, so I can come back the next day to stay the additional 3 nights we paid for and again they said they won't do anything to resolve the issue.  Not even offering to inspect and clean it.  After checking in at Ibis hotel, I then booked the next 3 nights there instead of returning to ClapClap. Then the manager of ClapClap accused me of fraud and said I planted those items in the bed.

Chaotisch, vaak te weinig zitplaats. En bijgevolg de tafeltjes niet netjes genoeg schoongeveegd. Het aanwezige personeel probeerde wel zijn best alsnog te doen.

Meer animo in de bar/coffeecorner achter de ontvangstbalie. De lift is de ganse tijd buiten gebruik gebleven; jammer.

Asansör arızalı olmasına rağmen otelden memnun ayrıldık. Bunun en önemli sebebi resepsiyon görevlisi Mona’nın gülen yüzü ve her konuda yardımcı olmasıydı. Ayrıca konumu mükemmeldi heryere yürüryerek gittik. Şehir dışı yerlere gitmek içinse otelin önünde tramvay durağı vardı.

Gittiğinizde asansör arızalıydı. 2 gün kaldık ama hala tamir edilmemişti.

Welcoming and pleasant

Cramped toilet

Es war ein sehr schöner Aufenthalt.

Die Mülltonnenleerung am morgen war recht laut, aber es gibt viel schlimmeres.