Tollgate House - Luxury Cozy Cottage - HUGE Hot Tub - Alton Towers

Was a perfect evening everything we needed.

good location, easy to deal with

sofa beds were a bit hard

Loved the hot tub area! The views from the back were amazing. The interior was really decent and had everything we needed for a one night stay before Alton towers.

Felt as though we were on the naught list! Threatening communications before we arrived stating how we would be removed from the property if we were noisy. Another message at 9pm reminding us of quiet hours and threats of removal - it all seemed a bit dramatic really especially when a very noise road is between the cottage and other houses. We read a review of a decibel reader in the living space which is ridiculous if true. As well as this, very conflicting and unclear policies on age requirements made us feel stressed. Terms and conditions received after booking were very different to what the listing page (minimum booking age 30, 4 adults maximum etc). We didn’t read these until we had been travelling for 4 hours but we decided to try our luck and were fine as we did not meet anyone during our stay. Still all a very stressful experience! CCTV and ring doorbell cameras around the exterior are understandable but combined with the intense messages felt a bit intimidating. I would also suggest a camera on a hot tub is a bit concerning / uncomfortable for young women. This was all a shame as the property is really lovely.

Idea it was close to Alton towers, but didn't realise it was on a main road.

Absolutely awful stay, oven was broken therefore our food we brought was wasted, spa bath didn't work and hot tub was cold, panel screwed over the controls so no way of trying to turn hot tub up. Less than a meter from the main road the A522, jar of ear plugs available in the bedroom. Areas of damp all throughout house. Carpet grippers on stairs caught back of heels, stairs also dangerous uneven. Property owners customer service absolutely appalling, offered refund and reimbursements via messages and phone calls, however when trying to officially gain a refund owner is ignoring me and booking.com 2.5weeks later still no refund! Can't believe people can take peoples money for something that is not to the standard advertised. We were so looking forward to the hot tub and it was so cold, huge disappointment!

The location of the house is in a beautiful setting. Lovely little house with a huge hot tub. It was a perfect break away with friends. Kitchen was fully equipped with everything you could need. Beds clean and comfortable and great shower

Amazing Location, Excellent Hot tub and very clean and tidy. Would definately book again when visiting Alton Towers