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8.9 / 10 Guest Rating

Hotel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont, Carcassonne, fr

Hotel de la Cité Carcassonne - MGallery Collection - main view

About the Property

Medieval Charm and Modern Luxury

Gardens and Pool with Basilica Views
Enjoy the serene gardens and outdoor pool offering stunning views of Saint Nazaire Basilica at Hotel de la Cite Carcassonne.

Culinary Delights and Michelin-starred Dining
Indulge in homemade pastries for breakfast, savor regional dishes in the brasserie, or dine at the Michelin-starred Barbacane restaurant. Don't miss out on the garden bar offering tapas with a view of the ramparts during summer.

Convenience and Services
With a 24-hour reception, shuttle service, and valet parking, your comfort is our priority. Explore wine tasting options and river cruises or simply relax in the classic or Provencal-style guest rooms with modern amenities.

Book now to experience the perfect blend of history and luxury at Hotel de la Cite Carcassonne - MGallery Collection.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has a shuttle service and a valet service available for guests. Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel. To facilitate your stay the arrival, take place at our Welcome point: 32 chemin des OurtetsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.9
Excellent1419 verified reviews
AI Summary

Guests highly rate the great service and frequently praise the beautiful location.

Categories

Cleanliness8.4
Service9.3
Location9.4
Room Quality8.3
Amenities8.8
Value for Money8.8
Food and Beverage8.9
Overall Experience9.3

Select topics to read reviews

F
FrancescagbGB
Verified booking
couple
Standard Room
Stayed in Jun 13, 2026

"Exceptional"

10.0
Helpful?
S
SamuelgbGB
Verified booking
couple
Standard Room
Stayed in Jun 12, 2026

"Excellent stay"

10.0

Location and hotel was stunning, excellent restaurant, staff were always friendly and helpful. Overall great hotel and experience.

Helpful?
N
NataliagbGB
Verified booking
couple
Standard Room
Stayed in Jun 12, 2026

"Exceptional"

9.0
Helpful?
P
PaulgbGB
Verified booking
couple
Standard Room
Stayed in Jun 12, 2026

"Elegant, professional and superbly located with an exceptional restaurant."

9.0

Fantastic location, very professional staff and incredible food!

The sofa bed in our suite (for our daughter) was very uncomfortable.

Helpful?
L
LauragbGB
Verified booking
couple
Standard Room
Stayed in Jun 10, 2026

"Exceptional"

9.0
Helpful?
M
Mario JosearAR
Verified booking
couple
Standard Room
Stayed in Jun 9, 2026

"Absolutamente recomendable como lugar y experiencia gastronómica!"

10.0

Todo el lugar es excepcional !

Helpful?
F
françoisfrFR
Verified booking
couple
Standard Room
Stayed in Jun 8, 2026

"Beau, stylé et très agréable."

9.0

Le lieu historique, le calme, le style…

La longue attente pour récupérer nos valises en les attendant au parking. Certains manques de style et d’efficacité (demande réitérée pour obtenir..) de la part de certains membres du personnel)

Helpful?
R
ralfdeDE
Verified booking
couple
Standard Room
Stayed in Jun 5, 2026

"Exceptional"

10.0

Wunderbares Haus in absoluter Top Lage. Hervorragender Parkservice, sehr freundliches Personal. Top !

Helpful?
N
NigelgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 3, 2026

"Fab-u-lous!"

10.0

What is not to like? The room was luxuriously comfortable with a private terrace offering fantastic views. Dinner in La Barbacane restaurant was a culinary experience exceptional. Service was exemplary throughout. The afternoon swim in the pool with bar on hand was welcome decadence in the sunshine and heat of the day in the citadel. It's not cheap, but it is value for money. Fabulous.

The only thing that I didn't like was having to leave after a wonderful stay!! 😊

Helpful?
H
HubertfrFR
Verified booking
couple
Standard Room
Stayed in Jun 3, 2026

"L'expérience dans cet hôtel reste remarquable"

9.0

L'emplacement est incroyable, et la terrasse donnant sur les remparts est superbe. La piscine, bien isolée, au sein de la cité de Carcassonne est vraiment un plus considérable. Le parking tout proche est également très pratique avec un service bagage très réactif et sympathique

L'attention du service pourrait parfois être meilleure: explications en chambre réduites au minimum, indication sur les horaires de restauration différent entre bar et réception. L'hôtel a beaucoup de charme, mais il mériterait tout de même un "rafraichissement": moquettes fatiguées par endroit, rideaux de la chambre récalcitrants...

Helpful?
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