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8.9 / 10 Guest Rating

Hotel de la Cité Carcassonne - MGallery Collection

Place Auguste Pierre Pont, Carcassonne, fr

Hotel de la Cité Carcassonne - MGallery Collection - main view

About the Property

Medieval Charm and Modern Luxury

Gardens and Pool with Basilica Views
Enjoy the serene gardens and outdoor pool offering stunning views of Saint Nazaire Basilica at Hotel de la Cite Carcassonne.

Culinary Delights and Michelin-starred Dining
Indulge in homemade pastries for breakfast, savor regional dishes in the brasserie, or dine at the Michelin-starred Barbacane restaurant. Don't miss out on the garden bar offering tapas with a view of the ramparts during summer.

Convenience and Services
With a 24-hour reception, shuttle service, and valet parking, your comfort is our priority. Explore wine tasting options and river cruises or simply relax in the classic or Provencal-style guest rooms with modern amenities.

Book now to experience the perfect blend of history and luxury at Hotel de la Cite Carcassonne - MGallery Collection.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

The hotel is located in the heart of a unique historical monument. Measures taken by the local authorities to preserve its environment include restricting vehicle access during the day. The hotel has a shuttle service and a valet service available for guests. Guests are advised to contact the hotel before arrival in order to receive up-to-date information concerning access to the medieval citadel. To facilitate your stay the arrival, take place at our Welcome point: 32 chemin des OurtetsPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.9
Excellent1419 verified reviews
AI Summary

Guests highly rate the great service and frequently praise the beautiful location.

Categories

Cleanliness8.4
Service9.3
Location9.4
Room Quality8.3
Amenities8.8
Value for Money8.8
Food and Beverage8.9
Overall Experience9.3

Select topics to read reviews

M
MarcdeDE
Verified booking
solo_traveller
Standard Room
Stayed in Jun 2, 2026

"Traumhaftes Hotel mit exzellenter Lage und hervorragenden Restaurant"

10.0

Das Personal an sich und vor allem die Bedienung im Restaurant Barbacane. Die Lage ist traumhaft und nicht zu toppen. Das Frühstück ist sehr gut und für französische Verhältnisse reichhaltig. Vor allem mit frischen Früchten.

Helpful?
P
PaulieIE
Verified booking
couple
Standard Room
Stayed in May 31, 2026

"Very enjoyable stay in a beautiful old world hotel"

9.0

A beautifully located old world hotel within the ramparts of the old city. Lovely comfortable room with amazing bathroom.

My only complaint was that the WiFi kept dropping in the hotel room as if it was too far from a router.

Helpful?
H
HuwgbGB
Verified booking
couple
Standard Room
Stayed in May 31, 2026

"Excellent"

8.0

Excellent location. Right in the middle of the old city but at a quiet end of it. Lovely garden area.

Difficult to get to

Helpful?
S
SheilacaCA
Verified booking
couple
Standard Room
Stayed in May 30, 2026

"Exceptional"

10.0
Helpful?
G
GregauAU
Verified booking
couple
Standard Room
Stayed in May 27, 2026

"Exceptional"

9.0
Helpful?
A
Anne-MarieieIE
Verified booking
solo_traveller
Standard Room
Stayed in May 26, 2026

"Great location, could be run better"

5.0

Fairy tale location

Need more dining options. Radiator in bedroom was dangerous.

Helpful?
S
SimongbGB
Verified booking
extended_group
Standard Room
Stayed in May 26, 2026

"Great location, the hotel quality over all didn't match its surroundings"

5.0

The location and surroundings are outstanding

The feeling I got was it was not in prime condition, the rooms were nice, needing more attention to cleanliness. Drinks service was poor, waited 40 mins for an incomplete order.

Helpful?
G
GuillaumefrFR
Verified booking
couple
Standard Room
Stayed in May 25, 2026

"Exceptional"

9.0
Helpful?
C
Carlos CelsobrBR
Verified booking
couple
Standard Room
Stayed in May 25, 2026

"Parmi la foule de turistes, un oasis dans la cité"

9.0
Helpful?
M
MargaretcaCA
Verified booking
couple
Standard Room
Stayed in May 22, 2026

"A beautiful hotel in the heart of the medieval town"

9.0

This hotel is wonderful, located right within the walls of this magical historic town. We loved our stay here, where the rooms are beautifully appointed and the staff are so friendly and accommodating. The breakfast is in a stunning restaurant with an abundance of delicious options to choose from. We also enjoyed the bar area for pre-dinner drinks. Highly recommend this spot for exploring the old town. Two nights was a perfect stay.

Nothing

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