Luna Stays Ltd apartment 37

Great location! Cheap. Host very responsive by message

Unclean kitchen, broken sofa bed, broken door handles, shower would only be boiling hot, wobbly decking on balcony. Awkward picking keys up from petrol station. Had to message for collection code, Parking not clear.

The location is great.

Great location, big

Quite dirty. Ants crawling everywhere in kitchen and living room. Broken curtains were useless to darken the room

Great location, close to the canal and many spots within walking distance. Good price too.

When we booked we were advised that we would be sent a link to book parking and receive a permit. When we arrived, we had still not been sent this, so messaged the hosts and asked for the link, to which they replied that we had not informed them we would be parking so did not leave the permit in the apartment and weren’t in the city to assist us. This meant we had to park in a random NCP car park which cost more than double the price. We were not aware we needed to inform them beforehand as they did not make this clear. We had messaged to explain this and did not receive a reply, we thought the hosts were quite blunt and they have poor communication skills. They still haven’t acknowledged this message even after check out. When we entered the apartment we were greeted by a colony of ants in the kitchen, which have been crawling all over our belongings, on the sofa bed, even on us at times. I dread to think how many are disguised on the grey carpet. We come in after a night out to sleep, and we can’t even have a comfortable sleep because the bed is broken. This place was booked as it specifically could host us as a group of 3, we weren’t even able to use the main bed and had to snuggle up on the small sofa bed which is also broken and probably ant infested too. The table and chairs on the balcony and in the living room are unstable so can’t be sat on and the toilet seat is also broken. The paint on the walls is peeling, and there is mould growing in various different places.

Location was good

I don't usually leave reviews as I don't like to make a fuss over nothing but I think this needs an honest review. The apartment needs a good deep clean (ants are all over the floor and you can't see them as it's carpeted and the carpet could do with a clean as could the windows and mirrors). and the balcony furniture could do with replacing. Laid on the bed and the slats fell off. The sofa bed is also broken. The freezer wasn't closed properly and had ice water on the floor which was quite dangerous and the apartment had a strange smell from when I opened the door. WiFi box was located by the air fryer in the kitchen which disrupted the signal and I had to move it to receive coverage but I was told that they are having signal problems. I think the management needs to come and have a look at this place as it could really be a good apartment if it was cared for and I found an empty can of beer under the bed which had dust on it so it has been there for a while. I booked this apartment because I trusted the reviews and I will never do that again as it ruined my birthday celebration as I couldn't get comfortable due to all of the concerns that I have mentioned.

Excellent location for city centre, Alexandra theatre etc

I had to pick up the keys from a nearby gas station. Only one pair of keys/fob available so not good if members of family want to split (different places/destinations etc). I had booked a room for a family of four and we found a double bed and a single sofa bed, which was half broken. Therefore, my youngest child had to sleep on the floor. Moreover, no available bed linen for the sofa and no extra towels for the 2+ guests. The available towels had black spots, similar to oil stains. In the kitchen cupboards were left ketchup and other grocery, some of them expired since 2025! In the bathtub wall were spots of mould. TV initially worked and then suddenly stopped...