Host & Stay - Penny Farthing Cottage

Clean modern cottage but considering they charge s hefty cleaning and service charge bill it did not smell like a professinal clean had been done before our arrival Positives clean comfy beds but could put sheets on as well as quilts modern kitchen and bathrooms overall a lovely little place though close to town it is a hilly climb back in all directions and steep stairs to loft room.

Host and stay stating in emails for months there was a parking permit and telling me 2 days before there was not then after complaining a gesture of goodwill to cover parking was offered. Upon arrival expecting basics of tea coffee sugar milk to find literally 4 tea bags 4 coffee pods and 4 little pods of milk like you get on a tea tray in a hotel. No washing up liquid no cleaning or drying cloths no hand wash except 1 half used in main bathroom and there version of toiletries supplied was 1 shampoo and i bodywash to share between both bathrooms just little sachets. 1 handtowel for 4 people at least there was 4 bathtowels. There was near empty rolls of toilet paper left on with only 1 spare for everyone. No hairdryer no waste bins in rooms just little ones in bathrooms loft room small for adults really more suited as a childs room one guest would have been locked in ensuite as lock to door loose needed opening from the outside. Host and stay need to just spend a little to acheive a lot if you charge premium price then please provide basics for arrival its not like there is tesco express at the end of the road. Or be honest and say you provide nothing. It is the worst welcome pack i have ever seen and please sort out the toiletry issues. Please improve communication instead of automated emails all the time. Despite my poor review we enjoyed our stay but would be reluctant to book with host and stay services again i apologise in advance if all the complaints are not yr responsibility but it needs addressing by whoevers it is.

Everything

Nothing

House was beautiful and great location, very clean and had everything needed

Everything

Nothing

Cottage being in town.

Upstairs twin room not suitable very bad steep narrow twisted staircase slopping ceilings and cramped certainly not suitable for adults. Should have been a parking permit in house was not there. Contacted host and stay no reply.

Charming well proportioned, good location and very clean

Only would have liked a freezer

Gorgeous stay at Penny Farthing. Place was bigger than expected, every room was beautifully decorated and look newly refurbished. It was very clean and there were some thoughtful details included - milk sachets! Cushions for the outside chairs. Cleaning bits and new toilet rolls. Bathrooms were perfect. Really close to the centre so was great to explore Whitby and surrounding beaches.

Banister to the top room was loose and wobbly. The cobble street to the apartment was tricky and parking was at the west cliff (£10.40 for 24 hours) Not miles away but when you have a lot of bags to carry. Wish we had been told about the damage deposit options before booking, we paid the £30 non-refundable. No freezer but there was a fridge.

House was excellent with all the rooms being decorated to a high standard, good choice.

Lack of parking

No parking permit, street extremely narrow front door, better to load/unload back door.