Carbis Bay Suite, Carbis Bay, St Ives, free parking, near beach

Here is a firmer version of your email incorporating Booking.com policies about guest- The issue was not merely that we did not receive the welcoming email—errors can occur. The critical problem is that we were completely unable to contact anyone at the property, even in the event of potentially serious issues such as leaking pipes, fire, or other emergencies. This is a fundamental failure that is both deeply concerning and unacceptable, particularly given the presence of families with children. According to Booking.com’s policies, hosts are required to be reachable by guests at all times during their stay to address any urgent matters or emergencies. Failure to provide accessible communication contravenes these policies and undermines guest safety and confidence. Furthermore, under UK law, landlords and property managers have a legal duty of care to ensure the safety and wellbeing of their guests. This includes maintaining safe premises and providing a reliable means of contact in case of emergencies, as outlined in the Housing Health and Safety Rating System (HHSRS) and the Occupiers’ Liability Act 1957. Booking.com was also unable to reach you to verify the safety and readiness of the property, which raises serious concerns about your management and compliance with both platform policies and legal obligations. We will be formally reporting this matter to Booking.com and ensuring that our experience is clearly communicated to future guests so they can make informed decisions before booking your property.

Very clean and comfortable, pet-friendly, quiet location, Tesco 6 minutes away, pub 9 mins, beach 15 mins

The location was perfect. Really smooth check in, beautifully clean.

N/A

The location was perfect. We wanted somewhere we could walk in to St Ives, and also be able to park the car and forget it. The layout was great, comfortable and very clean.

Northing.

This was a good location and accomidation was lovely.

All very good for a couple .Pleased but just a few tweaks as stated below that are mentioned in several reviews .

Was not able to find the place at first as no visable number until on a few metres away .Outside lights not working and hydrangeas bush at front of drive over hung area which was covering driveway so impeded our entry and exit as did not want to hurt plant but really needs pruning .? Heating on home timer so cold upstairs during the night . People next door ? Other residents/holidayers very noisy banging doors throughout the night and ? doing either tumble drying till 00:40 one night .Sound proof very poor as I could hear next door conversation until 1am one morning .Did not mind the practice time given to a preformed pre New Year but as only there a few days not worth moaning about but these comments have been echoed through other reviews and not listened too .Great fab place if only these issues could be tweaked .Well with a visit .Great location .Fab and clean

The apartment was cosy, warm, and comfortable, and it was only a 10-minute walk from Carbis Bay beach. The area was peaceful, and the host was friendly and easy to communicate with.