Mactan Newtown Ocean View 360 Degree

THE LOCATION

STAFF WHILE HELPFUL WERE NOT PROFICIENT IN ENGLISH, GYM EQUIPMENT NEEDS IMPROVEMENT

The location

When we arrived the front desk didn’t know how to check us in as it’s a private booking. After he called the owner he told us the key was in the room and it was unlocked. The room was advertised as a bed and a sofa, the sofa was a mattress on the floor, not a quality mattress and folding mattress. The apartment was dirty and over crowded with furniture however the most disappointing part was arriving to no hot water. After trying to contact the owner via booking.com she eventually called me back, she had engineers attend the room however they advised that this was an ongoing issue that they have told her about repeatedly for long periods of time. The water heater does not work in the room. The engineer got a plumber and tried to clear the lines etc but was unsuccessful. These workers were in the room for many hours after a full day of travel. Yes trying to help but still inconvenient. We asked to be moved to another room and were told nothing was available. The owner said she would have maintenance back in the morning at 8am. We left the room at 9:30am no sign of anybody. Later that day the owner said nobody could fix it because we weren’t in the room.. we packed our belongings and left, owner is still refusing to refund our money.

Excellent location

Water heater was not efficient

The room was great

Went there to go to the beach walked half a mile and they would not let us on the beach

It’s close to the centre

It smells moldy and there wasn’t 360 ocean view. Toilet seat cover doesn’t match the toilet. The tub mats were moldy.

I like the place because it’s accessible to all and safe.

The bed and linens are not properly washed. There is washing machine but no space to hang in the balcony

Good location & property staff was very helpful.

The apartment is beautifully decorated in a nice condominium sitting with some view, there is construction high-rise building is blackout some view unfortunately, nice pool with nice sunset view, not sure the water is clean to swimming but people were swim in it. Gym is not allowed to use, only for long-term. Short walk to the beach but you have pay to enjoy the beach. Saw beach on the boat , very small. Apartment has everything I need, unfortunately I found hair on the bed and pillow when I ged ready for bed , but host respond very quickly to send someone to change it.

Can’t use the gym and swim pool not clean.

Location was good, Newtown is a more modern area with lots of restaurants and bars and close to the water.

No communication from the host after asking several questions, no hot water pressure, bathroom stank like a sewer, no toilet paper, body wash, laundry powder or drinkable water provided, no top sheet on the bed so got hot in the night, the bed dips in the middle so we rolled into each other, no pool towels provided and only 2 bath towels for a 3 night stay.