The Wellness Lodge- Gym, Table Tennis, Cinema, Parking and more!

Went for my daughter's birthday only to find the Wellness Lodge had been sold 3 months ago & the new owner had been living there for 1 month. Dispite this Booking.com took my money last week & sent me a key box code two days ago. This left 6 of us stuck outside the"Wellness lodge" as it used to be called with Nowhere to spend the night & the only contact I could get off the App or email was the property which was no longer in use. Thanks Booking.com for ruining my daughter's birthday & leaving me with a massive bill for two rooms in a hotel at the last minute due to being stranded in Bath! Will NEVER use Boking.com again!

Everything

Never managed to even get in

The fact that having paid and booked it, after a five hour drive, no phone call to state it was cancelled, a message addressed to someone else with no postcode of the property given in exchange for, which had one less bedroom, no sofa bed just a sofa , absolutely appalling communication.

Our original booking was changed and we were told we would be upgraded to another property. The "upgrade" was terrible!

Everything was terrible about this apartment. It looked like the owner just left. It was untidy with things in boxes left laying about. Our original booking included parking & 3 bedrooms this one we ended up paying £110 to park & only 2 bedrooms. I myself didn't end up staying here as I was involved in an accident & was flown back to Australia. My sister, brother in-law & nephew did stay & I was very embarrassed when they told me how terrible it was. The fridge stopped working & even though I contacted the agent the reply was they probably accidentally turned it off. Photos supplied were taken at check-in.

Host cancelled the original property and put us in a different one which was VERY sub-standard - we ended up getting a hotel - DO NOT USE!!

EVERYTHING!!!

Property was not cleaned at the time of check in, owner requested 3 extra hours to clean the property, but even though fault is on them, they did not allow us to stay 3 hours extra

Peaceful

There was nowhere near that served food. Parking space not numbered

Super comfortable and spacious. Big TV with simple gym and table tennis. Clean and comfortable.

Nothing

Clean, tidy and safe neighbourhood. Booked last minute but they pulled through and arranged everything by the time we arrived.