B1-Jacks Court

Breakfast was excellent, location was excellent for me also. I was pleased to be able to park easily in a side street very close by. I really appreciated having a microwave. My host was a nice man & also very interesting when we talked together at breakfast time.

The room was a little bit cold, the radiators were never really warm so I enquired about this & my host explained he was only required, by booking.com, to heat the rooms to 18C which I accepted without any ill feeling or complaint. The steep stairs were very dangerous for an elderly person like myself (aged 74 & with significant pain in both feet both knees & both hips)because the hand rail was missing from the ground floor to 1st floor. I didn't know before I arrived that I would be on the 2nd floor. One complaint I have for booking.com is that you were unable to tell me which floor I would be on.

Nothing was satisfactory at all

On arrival the owner informed me that the room I had booked was unavailable and he would compensate me with a breakfast which could be eaten in the front room/office (dirty) or the kitchen space even more untidy and dirty or on the patio which was more like a building site so I declined On viewing the room it was not up to standard and a shared dirty bedroom not Acceptable He then told me that the front door was always open and wanted £25 for a room key to which I refused I decided not to stay and he said a FULL REFUND would be made but through Booking.com I received a partial refund not what he said I would get I would conclude by saying stay well clear of this accommodation

Nothing

Everything

Friendly owner

Nothing waste of money

Everything disturbing