Stay @ The Old Bank, Burton on Trent

Clean

Intermittent or no WiFi Very uncomfortable bed, could feel the springs in the mattress making it difficult to sleep Location very noisy due to proximity to very busy road No view out of the windows, just next door brick wall

£150 damage bond was paid in advance of arrival at the property, as requested by the property management through Booking.com messaging. It is in their terms and conditions to PREPAY this bond. There was absolutely no damage caused by us (two older women), and I therefore expected a full refund of the prepaid £150 bond. I have already tried raising this matter through the Booking.com messaging system directly with the property, where the staff confirmed that the bond would not be charged AGAIN if no damage was found. However, since the payment was taken in ADVANCE, this shouldn't happen! The staff don't seem to know their own policies and processes. In the Booking.com system, the property has acknowledged the receipt of my payment, £150 was paid in advance. I have noticed they seem to have recently removed the message history. Luckily, I have screenshots of all the conversations. I have tried contacting them multiple times, and still no refund. I normally would not give negative feedback but I don't want anyone else to go through this.

Super clean. Great response from messages. Super location

Microwave was broken in two bed flat

The room was very clean and the complimentary shower gel and biscuits were a nice touch! Ideal location with it being next to the train station and in the centre of the town

The double bed was two singles pushed together, the mattresses were way too thin and you could feel the springs. Our backs were sore each morning. The only downfall