Stay @ The Old Bank, Burton on Trent

Location was good, modern functional kitchen and bathroom.

Beds were uncomfortable, mattress too thin and soft. Wi-Fi did not work anywhere in the ground floor apartment, staff were not helpful in correcting this and I had to solve the issue at my own cost.

The apartment is well equipped, very comfortable, in great location. Perfect for a short break, free parking.

The one drawback was the metal stairs up to the second floor. They made me feel quite dizzy going down and not ideal for anyone with vertigo

Free car park and wi fi . Access via key press.

l emailed , messaged and used WhatsApp prior to our stay, asking for a ground floor apartment.. no answer from owner. The day before arrival the access details sent via WhatsApp by Lourdes .. Flat 8... 2nd floor . We arrived at 8pm, the car spaces very narrow so parked in space 12. Access to apartment was via outside 34 narrow fire escape staircase. Large orange bins stored underneath stairs.. If there is a fire and you in staying in flat 8 there is no route out. No fire extinguisher or fire blanket in apartment. Information was via a laminate single sheet. Used WhatsApp to notify car parking number and stains on the floor ...received no reply. Other problems there is no blind or cover at front door so woke at 2am from outside stair light and then at dawn. Inside small t.v. set too high up on wall so neck ache. 2nd WhatsApp message sent no reply. Kitchen well equipped however saucepan and frying pan well worn and should be replaced. Electric heated airer had wires exposed WhatsApp to company.. reply was to put heating on to dry clothes and maintenance would be informed. The double bed is 2 singles put together. One has alot of springs exposed so not comfy. No long mirror anywhere in apartment. Bathroom fine..could benefit from a shelf and a towel hook.... shower leaks ..(reported) good hot water. When stripping beds blood stains on duvet.The last straw was the u bend on kitchen sink leaked and flooded kitchen area and part of our luggage. Worst stay l have had with no support from the management company.

Clean and modern

Outside door was very stiff and needed a really good slam from outside to shut which was very noisy Beds were worn and you could feel the springs

A pleasant, roomy apartment with good facilities. Well equipped kitchen.

Our room was situated on the top floor, and was only accessible via the fire escape round the back of the building. Please bear this in mind if you have mobility issues as it could be a real problem. I personally struggled with this issue.

Lovely and clean, easy access and parking.

Mattress could do with being replaced. Rather springy.

overall to the room was nice, had excellent facilities for cooking, washing, cleaning. Very good for an extended stay. Staff were really helpful, always responded quickly and effectively over WhatsApp.

The one thing I would say is that the mattresses were uncomfortable and uneven. This was a shame as all the other facilities were excellent and the room is very good value.