Casa Maat At JW Marriott Los Cabos Beach Resort & Spa

The Butler team at the hotel was incredible! The resort was always spotless.

Great food, great amenities, exceptional service. The game room needs to be maintained better though.

The resort exceeded our expectations! The staff was amazing… friendly, accommodating and first class service! The resort was beautiful, room was clean and spacious. We loved San Jose area bc it was remote, quiet and very safe. The hotel is pretty much all inclusive. The breakfast buffet was so delicious…. Fresh squeezed juices, smoothies, pancakes and eggs made to order. We never had to worry about saving a chair because it wasn’t over crowded. Jesus, Abraham and Daasaed were our butlers and can’t say enough good about things ab them…they were so accommodating! We will come back!

Beautiful premises and excellent service! Everyone is committed to make your stay more enjoyable, excellent butler service, delicious food!

Just retuned from the wonderful Casa Maat resort. Friendly staff, excellent customer service and beautiful property. We will definitely return next year!

Our second visit, and won’t be our last! Great for families, staff is so attentive! And love the quiet atmosphere.

We had an amazing four-night stay at Casa Maat at JW Marriott Los Cabos Beach Resort & Spa. The property feels intimate and peaceful, with a boutique-style atmosphere that never felt crowded. The rooms were beautiful, clean, and very comfortable, and the service throughout our stay was exceptional. The food and drinks were consistently high quality, and the pool area was quiet and relaxing. Overall, it was a perfect getaway, and I would absolutely stay here again. Highly recommend for anyone looking for a calm, luxury experience in Los Cabos. Noteworthy staff: Jesus and Ricardo - Butlers that catered to every need when asked via WhatsApp. Luis - Went above and beyond to make sure pool loungers were set with towels, umbrellas always moved when needed, and always had a great attitude. He is the MAN! Monserrat, Antonio, Zitlali - Food service staff members that were always friendly and catered to whatever you needed.

We just completed our 5 day stay at Casa Maat. It was a wonderful experience. Our 3 butlers were amazing (Jesus, Ricardo, and Dassaed). All 3 made sure our experience was 5 Star, not overbearing, just ensured all our needs were met. The staff at the pool and during our meals at the Lounge were also wonderful. Thank you to the Casa Maat team for making our stay so relaxing and we look forward to our return trip in the future.

This was our third time visiting since 2019. We’ve always had great service whether it’s by the pool, for meals, or at the spa. Staff remember who you are, what you like to drink/eat, and any special celebrations. They are quick to anticipate that you need a drink refill or the umbrella moved, and are always polite. The quiet, relaxing atmosphere is perfect if you don’t want a lot of noise or chaos. Our butlers this time were Abraham, Jesus, Ricardo, and Dassaed. All of whom checked in on us multiple times throughout the day to ensure we had everything we needed. Zitlali and Adrian were amazing by the pool and Omar and Antonio were our dinner servers. So kind and attentive. I don’t think we’ve ever encountered anyone who wasn’t the best in customer service. There were a few things we overlooked like loose tiles in the pools or not enough food covers on the breakfast fruits, but none of the negatives outweigh the positives. We will continue to visit at least every year or two!

My friend and I first stayed at the JW Marriott in Cabo a few years ago. During that trip, something went wrong, through no fault of the hotel, but it still impacted our vacation. However, what stood out more than the problem was the way things were handled. Gustavo, who was the manager at the time, personally took responsibility and went above and beyond to make things right. That gesture turned what could have been a disappointing experience into the reason we decided to return. Since then, we've come back every year. This time we stayed at Casa Maat, the more exclusive hotel within the resort, where Gustavo is now the manager. His level of care is even more impressive now. He was incredibly responsive leading up to our stay, answering every question and sending photos of the rooms. He even personally greeted us us upon arrival! Throughout the trip, he checked in often and consistently went above and beyond to ensure a flawless experience. It wasn't just Gustavo - the entire team reflected the same high standard of hospitality. Luis and Adrien at the pool were fantastic and made every day relaxing and easy. The butlers - Abraham, Ricardo, and Jesus - were always available when we needed anything, attentive without being intrusive. The resort is beautiful on its own - but it's Gustavo patience and dedication, matched by an amazing team, that made the trip unforgettable. They are the reason we don't even think about staying anywhere else in Cabo.