Treebo De Cloud 9 Regency

Location was great. Walkable from the railway station or Thampanoor bus stand.

Breakfast could be improved.

Good location

Staff behaviour was very bad especially night duty staff old person

Spotless hotel. Room clean and cool. Staff professional and helpful.

All good here. Great value.

Sorry to say nothing we like in the property.

Dear Booking.com Team, We are sorry to say that we did not like anything about this property. We booked this hotel believing the 3-star rating shown on your platform, but the stay was completely disappointing and misleading. We checked in around 4:00am and checked out by approximately 9:00 am, staying hardly four and a half hours, yet none of our expectations were met. One of the staff members, Mr. Venu, who was managing the reception at night, was extremely rude, disrespectful, and argumentative. He was sleeping at the reception desk when we arrived and showed no professionalism or basic courtesy towards guests. We had already experienced this unprofessional behavior earlier when I called the hotel from Dubai on 27 December at around 8:04 pm (UAE time). Mr. Venu answered the call and spoke in a very unprofessional manner. It honestly felt like calling a local lodge rather than a so-called 3-star hotel. At check-in, no information was provided about hotel facilities. In the room, we noticed several hygiene and service issues: • Pillow covers appeared unchanged • Hand-washing liquid soap was not refilled • No shampoo was provided • The booking was for two people, but towels and toiletries were provided for only one person Due to the late hour and the rude behavior of the reception staff, we did not bother requesting these missing items. When we asked about hot water availability, we were informed that there was no hot water facility, which is unacceptable for a 3-star hotel. During complimentary breakfast, the same staff member was managing and closely monitoring who was taking what, which made the experience very uncomfortable. There were no trained staff members, and guests were not treated with respect or given value, despite paying for these services. Overall, for the short duration we stayed, we could not find a single positive aspect. This property is comparable to a basic lodge and is not eligible for any star-category rating.

The service was very bad, no extra towel, no value of money.

Very poor service, no commitments of staff. We booked and confirmed but they are irresponsible to give the room.

Cleanliness

Nothing

The nice room, staff are friendly and breakfast is also very good