Hotel Triton Sion - Near US Embassy - Hotel Near BKC

Good

Good

Staff were helpless and rude. Was told that cctv is continously watched from owners of the hotel,etc.. Not a nice experience at all, wasn't expecting bells and whistles but a basic courtesy and standard bare minimum customer service, none of which was available here. Nothing, stay away from hotel as they don't understand the basic of how to communicate,interact with a paying guest.

Pretty average rooms for the cost. Rude and unprofessional staff

My elderly parents were travelling to Mumbai after overnight bus journey and were going to reach earlier than checkin time (2hrs). I booked the rooms via booking.com and had requested early check-in option. The manager told me not to book online and pay him directly if i wanted early check-in and was asking 1000rs extra. When my parents reached the hotel, he refused to check them in even though rooms were available. He kept demanding extra 1000rs for just 1hr. Senior citizens need washroom access in the morning, but he denied them that too, forget the rooms. Raghu was his name.

Location, price

Very friendly attitude from the staff

Payment problem. Committed amt.is different that actual amt.whi is to be paid at the time of check-in.

Needs clarity between Hotel ower and booking.com