Laya Safari Resorts & Spa

Location.

Bathing facilities.

The location is great. Having seen the Hilton, Laya is right on the beach with immediate access from all rooms. Perfect to see the sun rise and set. The rooms are fairly spacious. The bed is soft and marginally comfortable.

The toilet bidet spray was leaking, the hotel staff seemed to think this was ok until I insisted we change rooms. The facilities are old. The gym equipment is rusty and not safe. None of the machines are working and there is no aircon. The food is terrible. Lunch was like cardboard. Breakfast was poor - again no one asked if we were vegetarian. I have never been served plastic cheese before that’s still in the wrapper and rubber sausages. We ooted to have dinner which was included in the price over at the Hilton hotel - I throughly recommend the food there.

This resort is situated on a big piece of land located in a prime beach-front area very close to Yala Safari. We had issues with our shower but they were fixed promptly. The restaurant manager showed professionalism and accountability when we provided feedback on their dinner. He waived the costs even though we insisted to pay. He was very apologetic.

The property was dirty and there were lots of stains on the walls/ cabinet/ sofa/ blinds, and dead insects all around. Mosquito net had holes in it and cabinet doors creaked badly. Beach area was dirty and not well-maintained. It felt like a semi-abandoned resort, to be honest. Even though our shower tap/ head were fixed, the water pressure was low and temperature difficult to adjust. We had to mix two shower heads (one with cold water and the other with hot water) to get the temperature right. Dinner prices were cheaper at the neighbouring hotel and food quality incomparable. We are not picky guests; my husband and I camp a lot and have couch surfed/ backpacked through third world countries and lived in very basic accoms high up in mountains. We are usually non-confrontational but were indeed quite uncomfortable with our stay here that we had to voice our opinions. Hotel manager told us it was safe to walk in the dark over to the neighbouring resort about 8min away by foot. We knew there were wild animals around as our resort was located very close to the safari. Our guide told us that leopards and bears have been spotted along the roads before, and elephants frequently bypass the area. We asked if they could offer us a short 3min drive over to the neighbouring resort (they had a car parked out front), and offered to pay for the ride, but they told us it was not possible. They mentioned that we would have to call in a tuktuk from town (about 40min away) and that would incur a high cost. Since the hotel manager said it was safe, we decided to take the risk anyway and walked over for dinner because there was still some sunlight. After dinner, we were planning to walk back but were quickly stopped by the staff from the neighbouring resort. They insisted it wasn’t safe and told us to call our resort to give us a ride. After informing them that Laya couldn’t offer us a ride, they put us in their van and gave us a free ride back.

Staff are exceptionally helpful and friendly

Bali theme out of place, better to have a more traditional village theme

The setting is truly amazing and one of a kind. The rooms are spacious. The view is sensational. The pool is wonderful. It’s like desert setting and the ocean is an oasis. The elephant visit was a bonus. Very close to Yala National Park so not too early to rise for a safari. The pool attendant was lovely

The service for food and drinks was appalling. We waited about 1hr 30 for food and there were hardly any visitors to attend to. Not much on the menu was available. We thought they may have been getting the food from the next resort as it took so long and came with cling wrap over it. Hard to understand as it is peak time during January. The staff were friendly and in abundance but had NO IDEA and only the manager spoke English so communication was difficult. Such a shame as the resort in itself is amazing. There was a pack of wild dogs who were fighting near our rooms during the night. Dont think they were scared off by anyone as they kept on and on. The place could be 5 star or more if they could just get everything right.

The location is incredible, it’s right on the ocean with an infinity pool overlooking the beach. The bedrooms are huge and very comfortable. We saw a wild elephant at the hotel. The staff were very attentive and offered to make a bonfire on the beach (there was a storm so we couldn’t). The pool was warm and lovely.

It was off season so it was very quiet and it felt like the room hadn’t had attention in a while. The water was a bit intermittent too. The hotel overall is a bit tired and needs love (ie. paint, plumbing etc) but the staff and location made up for it.

This was my fourth visit to Laya Safari and I wouldnt think twice to visit again.

Literally there was nothing at all to dislike. From Hotels' top management to the staff, all are trting their level best to provide an excellent service by managing limited resources they were provided.

Very good

Good place to see

We stayed in this hotel for 2 days in October 2023. The hotel is located in the Yala Nature Reserve on the ocean. We were pleasantly surprised by the hotel staff. The general manager of Colonel proved to be an amazing person. He gave us a real celebration in honor of our wedding anniversary. It was funny and unforgettable. The hotel itself is not new, but it has everything you need. The rooms are large and colorful. All with ocean views, comfortable enough. Many thanks to the staff of the entire hotel for their hospitality and attention to our people.