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8.1 / 10 Guest Rating

Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, Playa del Carmen, mx

Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive - main view

About the Property

Luxurious Seafront Resort with Stunning Views

Spectacular Views: Immerse yourself in the beauty of the Caribbean Sea and Cozumel Island from our lush tropical mangrove resort.

Relaxation and Rejuvenation: Indulge in ultimate relaxation at the Yhi spa with a range of body and facial treatments, Thalassotherapy, and massages.

Modern Comforts: Enjoy modern amenities in every room, including a sensory tub, rain shower, and even special children’s bathroom amenities in select rooms.

Experience luxury and serenity just a short distance from Playa del Carmen and Cancún International Airport. Book now to make unforgettable memories at our seaside paradise.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please note, at check-in, guests must provide the credit card used to make the reservation. Children up to and including 4 years old can stay for free. Children from 5 years old to 12 years old can stay for USD 178.00 per child per night. Children from 13 years old to 17 years old can stay for 50% of the adult rate per child per night. The property will make a pre-authorization of the credit card in guarantee at any time after booking. Room Service – Included. Service charge of $5 usd per delivery applies. All cots are subject to availability. When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.1
Excellent141 verified reviews
AI Summary

Guests highly rate the great for family reunions and frequently praise the exceptional staff and service.

Categories

Cleanliness8.2
Service8.7
Location8.3
Room Quality8.2
Amenities8.2
Value for Money7.7
Food and Beverage7.2
Overall Experience8.2

Select topics to read reviews

C
ClaudiousUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 11, 2026

"Incredible holiday. We will come back for more days next time."

9.0

The resort is fantastic. Our kids had a great time, and my wife and I had time to relax and recharge, and yet share wonderful moments with our two children.

Selecting the restaurants ahead of time was hard , and it would be great to have a way to select activities ahead of time and being reminded. There is so much going on, and sometimes not close, that you really have to check the watch which is not easy when you are in the pool the all time :)

Helpful?
A
AndygbGB
Verified booking
couple
Standard Room
Stayed in Jun 10, 2026

"Excellent"

8.0
Helpful?
C
CyrususUS
Verified booking
couple
Standard Room
Stayed in Jun 5, 2026

"The manager Hannia was very helpful."

10.0

Beautiful property.

The beach was not clean and the water was muddy.

Helpful?
H
HannahauAU
Verified booking
couple
Standard Room
Stayed in Jun 2, 2026

"Good level of relaxing and entertainment!"

9.0

Staff went above and beyond to make the stay great!

There was a smell of damp in the wardrobes.

Helpful?
L
lamarrusUS
Verified booking
couple
Standard Room
Stayed in May 27, 2026

"Exceptional"

10.0

I loved the food the pool and the staff

Helpful?
S
SERGIIruRU
Verified booking
solo_traveller
Standard Room
Stayed in May 26, 2026

"Exceptional"

9.0
Helpful?
E
EsmegbGB
Verified booking
couple
Standard Room
Stayed in May 20, 2026

"Extremely disappointing and the quality does not reflect the price you pay"

1.0

The guest services lady who assisted us with the issues we had was extremely helpful and pool and concierge staff were lovely

The room we initially had was dirty, smelt of waste and very worn/falling apart. Hairs in the sink and on the bed sheets, holes in the bed sheets, mould in the bathroom, mouldy shower head. It was appalling. We arrived late so decided to speak to reception the following morning. At breakfast there were holes in the chairs, again it was very dirty and all in all just very poor. We raised our concerns to guest services who kindly assisted us to a new room and they did provide a small upgrade to be able to eat in the à la carte breakfast and lunch restaurant. However this was the bare minimum of what you would expect with the money paid to stay. The whole hotel had a smell of waste, we believe it was the water and there is a lot of water features in the hotel. I think they must be aware of the smell as they burn insence in a lot of the areas. The sports bar was almost derelict, the toilets in there were dirty the whole time we stayed so I assume do not get cleaned. During our stay the air conditioning was broken due to electrical issues. Guest services again helped with this because they found a fan for us, so kind. The gym never had water available again due to electricity issues the fountains were all out of use, it was also so hot in there too which actually is not exactly safe if you cannot even access fresh drinking water. All in all just so disappointing and really not worth the money at all!

Helpful?
D
DanielgbGB
Verified booking
couple
Standard Room
Stayed in May 5, 2026

"Stunning hotel, pure luxury throughout."

9.0

Amazing hotel, stunning interior and well laid out. Fantastic choice of restaurants all specialising in different cuisines. Nice separation of family and adults only for day and night. Great access to the beach with private loungers and towel services conveniently located around the pool and beach. Plenty of room everywhere, doesn’t feel crowded. Very clean and felt very safe. The suite we had was excellent, very spacious and very good daily cleaning service. 24/7 gym with decent equipment. Staff were extremely polite and friendly, taking drink orders from your loungers throughout the day.

Some of the restaurants were definitely better than others. Having to book the restaurants in advance you had to be very organised (days ahead) or risk not getting a table. The immediate surroundings outside of the hotel are very rundown, we had a rented car and driving around the local area was a big contrast to the 5 star luxury behind the entrance gates. Inside the confines of the hotel felt extremely safe and secure though. Evening entertainment wasn’t the best, only one ‘sports’ bar stayed open late but the theme/events planned weren’t always very popular or well executed.

Helpful?
C
CeciliamxMX
Verified booking
solo_traveller
Standard Room
Stayed in Apr 29, 2026

"Exceptional"

9.0
Helpful?
L
LauraarAR
Verified booking
couple
Standard Room
Stayed in Apr 7, 2026

"Si venis por la playa no vengas."

8.0

El hotel muy lindo. La comida de alguno de los restaurantes muy buena. Las bebidas muy bien tambien. El gimnasio muy completo.

La playa esta muy fea. Si bien ellos se ocupan de que la arena esté limpia lamentablemente el mar estaba lleno de sargazo. El fondo lleno de piedras que no se veian por el agua marrón y el olor horrible. Uno elige estos destinos x la playa y solo hicimos pileta. Otra cosa es que tienen reposeras que te cobran 30 usd para estar. Creo que la tarifa que ya habíamos pagado (The reserve) era la suficiente como para tener acceso a todos los servicios. Todo el tiempo te persiguen para venderte el programa de Meliá. Nos regalaron unos sombreros muy bonitos con toallas usadas! La comida del resto Sal fue para el olvido.

Helpful?