Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

The resort is fantastic. Our kids had a great time, and my wife and I had time to relax and recharge, and yet share wonderful moments with our two children.

Selecting the restaurants ahead of time was hard , and it would be great to have a way to select activities ahead of time and being reminded. There is so much going on, and sometimes not close, that you really have to check the watch which is not easy when you are in the pool the all time :)

Beautiful property.

The beach was not clean and the water was muddy.

Staff went above and beyond to make the stay great!

There was a smell of damp in the wardrobes.

I loved the food the pool and the staff

The guest services lady who assisted us with the issues we had was extremely helpful and pool and concierge staff were lovely

The room we initially had was dirty, smelt of waste and very worn/falling apart. Hairs in the sink and on the bed sheets, holes in the bed sheets, mould in the bathroom, mouldy shower head. It was appalling. We arrived late so decided to speak to reception the following morning. At breakfast there were holes in the chairs, again it was very dirty and all in all just very poor. We raised our concerns to guest services who kindly assisted us to a new room and they did provide a small upgrade to be able to eat in the à la carte breakfast and lunch restaurant. However this was the bare minimum of what you would expect with the money paid to stay. The whole hotel had a smell of waste, we believe it was the water and there is a lot of water features in the hotel. I think they must be aware of the smell as they burn insence in a lot of the areas. The sports bar was almost derelict, the toilets in there were dirty the whole time we stayed so I assume do not get cleaned. During our stay the air conditioning was broken due to electrical issues. Guest services again helped with this because they found a fan for us, so kind. The gym never had water available again due to electricity issues the fountains were all out of use, it was also so hot in there too which actually is not exactly safe if you cannot even access fresh drinking water. All in all just so disappointing and really not worth the money at all!

Amazing hotel, stunning interior and well laid out. Fantastic choice of restaurants all specialising in different cuisines. Nice separation of family and adults only for day and night. Great access to the beach with private loungers and towel services conveniently located around the pool and beach. Plenty of room everywhere, doesn’t feel crowded. Very clean and felt very safe. The suite we had was excellent, very spacious and very good daily cleaning service. 24/7 gym with decent equipment. Staff were extremely polite and friendly, taking drink orders from your loungers throughout the day.

Some of the restaurants were definitely better than others. Having to book the restaurants in advance you had to be very organised (days ahead) or risk not getting a table. The immediate surroundings outside of the hotel are very rundown, we had a rented car and driving around the local area was a big contrast to the 5 star luxury behind the entrance gates. Inside the confines of the hotel felt extremely safe and secure though. Evening entertainment wasn’t the best, only one ‘sports’ bar stayed open late but the theme/events planned weren’t always very popular or well executed.

El hotel muy lindo. La comida de alguno de los restaurantes muy buena. Las bebidas muy bien tambien. El gimnasio muy completo.

La playa esta muy fea. Si bien ellos se ocupan de que la arena esté limpia lamentablemente el mar estaba lleno de sargazo. El fondo lleno de piedras que no se veian por el agua marrón y el olor horrible. Uno elige estos destinos x la playa y solo hicimos pileta. Otra cosa es que tienen reposeras que te cobran 30 usd para estar. Creo que la tarifa que ya habíamos pagado (The reserve) era la suficiente como para tener acceso a todos los servicios. Todo el tiempo te persiguen para venderte el programa de Meliá. Nos regalaron unos sombreros muy bonitos con toallas usadas! La comida del resto Sal fue para el olvido.