Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive

Lovely breakfast, lot's of selection 🙂

While the whole experience was great, and every staff member was super helpful, I want to specially thank Ricardo and Johnny from the beach bar, they went above and beyond to make our stay flawless!

A couple of guests would play loud music on their phones.

Spacious rooms (when we got the “right” one), gorgeous pool in The Reserve only. Sal restaurant.

1) Do NOT book the Roulette room unless you want your room to be in the kids section of the hotel. Booking.com and the hotel’s website is completely misleading. We were convinced we’d booked the adults only room due to the confirmation we had on our booking, but it turns out our room was in the family section. We ended up paying 700USD for an upgrade to The Reserve (we’d have typically paid 1500USD but the guy gave us a discount as we complained). 2) The food is terrible. Room service in particularly is awful. The only nice meal we had was in Sal, the steak resto. 3) Large groups of Americans in the pool playing their own music and generally being loud. We stayed at this hotel for 2 weeks so saw plenty come and go. It wasn’t a “one off” 4) Given that we’d paid for The Reserve (unwillingly), this offered an individual concierge service, who would message us on WhatsApp each day with activity schedules, help us with taxis and booking of restaurants. However, we had to go to them after 1.5 days of NO service. They got my number wrong, and made no effort to come to our room to resolve the issue, despite acknowledging they couldn’t get hold of us.

Our stay was FANTASTIC! Roberto was amazing and made sure we’d had the best trip imaginable! We will absolutely be coming back, I can’t think of a single negative! Amazing!

Nothing at all just the swimming pool area

Everything