CW27 St Osyth Holiday Park with disability Ramp

The property lock box didn’t have any keys. The caravan door was broken with tape on the outside on the inside. There is no lock. The caravan was filthy unlivable and stunk of dogs smell. So I had to book a next accommodation as I could not stay inside this property. I was promised to get a refund for this property and eat these later. I am still waiting to get a refund which is very very bad customer services.

The property lock box didn’t have any keys. The caravan door was broken with tape on the outside on the inside. There is no lock. The caravan was filthy unlivable and stunk of dogs smell. So I had to book a next accommodation as I could not stay inside this property. I was promised to get a refund for this property and eat these later. I am still waiting to get a refund which is very very bad customer services.

Nothing

The broken front door stains on the furnishings the rude welcome text

We did not arrive until 10pm and retrieved the key from the lock box, however found the door was unlocked. We could not shut the door. The handle pulled straight off. The door was in the locked position so could not be unlocked to properly shut it. It had been shimmed into position so it remained shut until we arrived. We have picture and video evidence of this. To keep the door shut we had to use a hanger and some chairs to ensure it remained shut. It is unacceptable that we were not secure during the night. Also there was rubbish around and the caravan is in a bad state of disrepair. Whoever cleaned the caravan must have been aware of these faults. We advised the owner of the situation and his only response was to accuse us of forcing the door and he wanted to charge us an extra £25. Good luck with that. We will be asking booking.com for our money back.

It was in a good area, the best part of the property was the parking for my mum who had a walker so she was able to get to the door.

We felt that it was very dirty and not very welcoming, one bedroom had only 1 curtain and it was just hanging very awkward, there was a dent in the double bedroom, one chair was a bit wobbly to sit at the table,the settee was uncomfortable to sit on, the first thing we noticed when we got there was that the door had a new lock and it did look like it was shut, but we also noticed that the old lock had not been mended so it felt a bit unsafe if we were going out. We decided that we could not stop and found ourselves going somewhere else.

Location

Poor communication from host. Smell of damp and urine from van. Unclean. Fridge was off and freezer had leaked. I found a used needle by the side of sofa when tidying up On last day. Carpets need to be ripped out, out it all needs a deep clean. The pillows and duvets all need to be replaced as were covered in stains

Whole caravan looked ,smelt and felt dirty. Stained sofa, burnt carpet,burnt bedroom door, lights not working in one room, rubbish from previous guest, trim hanging off. Smaller toilet reeked of urine which pervaded the whole caravan. I contacted the owner who suggested I use their freshener. We left the property after half an hour and booked into a hotel.

The property is in a great location and has a convenient veranda with a ramp, which we appreciated. The price was good too—another bonus.

I had read some reviews mentioning the caravan being dirty, but I thought ‘How bad could it really be?’ I assumed people wouldn’t live in a truly disgusting state, and even if it wasn’t spotless, I figured I could clean it myself. Unfortunately, I was very wrong. The condition of the caravan was far beyond what I expected—it was FILTHY. I started taking photos when we arrived, but quickly realised there were too many issues to document them all. There was literal excrement smeared on the bathroom door, toilet, and even the duvet. The carpet was heavily stained and had cigarette burns. The fridge smelled foul and was leaking old food. There was dog hair everywhere. The toaster was so caked in grease and old butter that it was hard to tell it had ever been white. I could go on, but honestly, I’ve seen things I won’t be able to unsee. We had no choice but to stay, as my parents were moving and needed temporary accommodation for a month while we completed a house purchase. So I took it upon myself to clean the entire place. I sent my parents to the beach and spent six hours scrubbing every surface until I felt it was safe for my elderly parents to touch anything. Thankfully, there were enough extra pillows and duvets, so I packed the dirty ones away and used only the cleanest ones, layering everything with two sets of bedsheets, which we threw away after the stay. I essentially deep-cleaned the caravan before their stay—so any guests arriving after us likely saw a much cleaner place than we did. If you're planning to stay here, bring indoor shoes—you absolutely won’t want to walk barefoot on those carpets. It’s as if previous guests had no shame living in filth, and the owners don’t seem to do much about it. My dad even ended up fixing several things himself: a wobbly chair and table, a broken blind in the living room, and more. What disappointed us most was the complete lack of care from the owners. We initially let them know we’d arrive at 3 p.m.