2 Bed - Penthouse The Gatehouse by Pureserviced

The location was excellent. The flat was clean and comfortable.

Collecting the keys an 8 minute drive away and then having to deliver them back the next day. Finding the description given to locate the flat not up to date, the paperwork said a blue house, when we phoned in to pureserviced were told it had recently been painted green. A local told us it was about 12 months ago! Having finally found the property we had been given the wrong keys so had to wait 15 minutes in the rain to be let in, then wait another 30 minutes to receive the correct keys. However the agent was polite and apologetic. If it hadn't been for these problems I would have rated higher as the flat was well kept with all that we needed for an overnight stay.

Great location, with a fantastic view! Low season parking was okay and relatively close. Well decorated and equipped, nice touches such as milk sachets for a tea after a long drive. Enough space for everyone. Dishwasher

Good to know-key is collected from a different location while not ideal this was okay for me as I had local knowledge having lived in the area previously. However, instructions on how to find the apartment need updating, they say “blue building” but in fact it has been painted. This meant I was running around in the rain for ages late at night after a long drive. Helpful if these are updated for the next guests!

Lovely comfortable apartment great location

Shame about the scaffolding and that we weren't advised until the day before we arrived. Keys didn't work in the lock and coat hanger fell off the wall. We raised a complaint, which to date, has been ignored! Really poor service.

Great location and views over the water with plenty of eat and drink options and devils point sea pool for a morning dip a stones throw away. Clean, stylish, comfortable and well equipped apartment.

Inconvenient to have to collect and return the keys from a completely different location 25 mins walk away from the apartment - especially when you don't have a car. A lockbox would have been a much better option.

We enjoyed how well designed and beautiful the apartment was. It was close to several coffee and breakfast options where we enjoyed a coffee most mornings. It was great that a hand and face towel were provided per person. The bedding was soft and comfortable.

The sofa bed duvet stashed in the washing machine cupboard didn't seem clean, perhaps forgotten about in this instance because everything else was very clean.

Property was exceptionally clean, well equipped, great size, lovely location

Key collection could be difficult if you don't have a car