Charlie's El Nido Managed by HII

Picked up from the airport, didn't even know this was going to happen! Friendly staff at the reception desk and throughout the hotel services. On the last day when the flights had been cancelled due to the storm, the gentleman on the desk kindly arranged a bus for us to Puerto Princesa very short notice and helped us retrieve our laundry, we were very grateful! Great selection at breakfast everyday and some nice things on the standard menu too. Room service only came when you asked which was refreshing! Pool looked great but unfortunately the weather got in the way of us using it. We paid for a twin room which was quite small but perfectly functional. Beds were comfortable and housekeeping topped things up for us after making a short phone call.

One of the days, a member of staff in the restaurant made a huge deal out of us apparently sitting at the managers table. We moved after he insisted, but no one actually sat there whilst we ate breakfast elsewhere - it seemed like an unnecessary power trip. The restaurant/breakfast area is open to the elements so during a typhoon it can get pretty breezy and wet! The shower was a water fall shower, the pressure wasn't great and you couldn't adjust the height so if you didn't want to wash your hair it was a little awkward to use!

The staff are exceptional, always helpful and considerate of all requests. When I was ill for a few days the manager bought ginger tea and bananas to my room. The rooms are modern and clean with internet apps available on the tv.

All was spot on

The place is nice, the view is even better. Everyone from the hotel staff tries to help you, in a very pleasent way. Breakfast was great with several but limited options, in a bufet style. They also had tuktuk, to take you to the center!

We had a minor problem with the shower heater, that didn't heat much the water... but that, you can handle in a tropical island... the hard part was it started dripping at night (around 4:00am) and there was no one to fix it!

Good pool, good gym, friendly staff Free shuttle service Free water machine

Location, it was a bit far out from the town but they do provide the free shuttle The food could have been better for the price. Food was much better in the town

The staff was very polite and always smiling. The lobby area is very nice and the pool seemed nice too.

We were expecting an elevator for the type of hotel that is presented, my parents had a hard time going up and down the stairs. The room was a queen superior but though the room was clean, the maintenance was poor. Room was tiny for a superior room, so I guess it’s ok unless you are expecting to stay in the hotel for a long time during the day…

Nice and peaceful place to stay in between Lio and town. Breakfast just ok.

Very dissapointed about the towels look like not dry properly ? I guess in this kind of hotel it ahould be dry in a commercial tumble dryer. Even the face towel put in my face while having massage smell really bad. Hoping this will get some good action for good ofveveryone.

Nice & clean

None

The ambiance, it gives me serenity.

The open shower, where water splashes over the bathroom floor. It’s like someone forgot to install the door.

Close to the airport. Has shuttle service to different locations. Staff are friendly and nice.