Capitalia Anzures Polanco

Me gusto mucho, fue una grata experiencia

Todo muy bien, gracias

Booking

Location and the apartment is nice

No customer service, bad management, bad maintenance, felt unsafe with a gas leak.

La ubicación

El lugar en su totalidad

La sala de un departamento estaba sucio

Una apartamento muy amplio y muy cómodo, con todas las facilidades para pasar una estancia muy agradable. Buena comunicación y buen staff.

Nada

CUENTA CON LO NECESARIO PARA LA ESTANCIA

NADA

Overall, a very pleasant stay. The apartment we upgraded to was very pleasant (but see below for our initial negative experience with the apartment we originally booked). The door staff were very nice and responsive. Quiet residential location, which is what we wanted. Busier areas with shops, restaurants and nightlife were about a 10-15 minute walk away or further, which suited us just fine.

The main issue was that the apartment we originally booked was supposed to have a queen bed (the same we have at home) but on arrival it turned out to be much smaller. It was 4 feet wide by 5 feet long (see photos) - not long enough for an average height person, and certainly not wide enough for two people to sleep comfortably! When we reported this to management, they said that that was their definition of a queen bed...hmmm... and that we would have to pay to upgrade to a larger bed size. And the apartment was advertised as having a sofa bed - it did not, it just had a couch. We upgraded to a room with a king bed for about USD 20 per night - it wasn't worth ruining our vacation to sleep in such cramped quarters. The king bed was a real king bed in the new apartment, and it did come with a sofa bed. So, be aware that if the advertised price for a queen bed apartment seems to be too good to be true, it is - you'd have to be a very short (and single) person to sleep comfortably there. Housekeeping was only once every 7 days, and they did not come on the 7th day as scheduled. We had to remind them on the 8th day to send the housekeeping staff. We only had one housekeeping call / towel and sheet replacement over a 14-day stay! We had to inform them twice to send us toilet paper over the course of our 2-week stay, and the second time they never delivered it. We also ended up purchasing our own trash bags as it's a hassle to keep asking for supplies repeatedly. These may seem like minor issues, but they add up when you have to keep making repeated requests for essential services and supplies. Back burners did not work on the kitchen stove, and some of the kitchen utensils were badly scratched / had loose handles. Kitchen knives were dull and hard to prep food with. Laundry machines and dryers are very slow - be prepared to spend 2+ hours doing laundry!