The Cozy Luxe PH

Actually, i requested to refund.. because i didn't stay there because the property owner doest assist us. We didn't check-in because we don't know the building what tower.. property owner did not tell us..its so hard to contact.

Bullshit.

Theres no one showed to assist us for the room, no show and doubling the damage since we booked another room as the The Cozy Luxe PH room was deliquency reported on SMDC branch. Possibly scamming other people but booking.com doesn't do anything about it event the refund process.

Unit was a scam

Staffs and front desk did not accommodate us, told us to contact the unit owner in which the number provided in this app is uncontactable (mobile number was not a ph number)

None

No caretaker assisted us. The property owner is not answering my calls. We were not accommodated. Please refund my money 😭

SCAM. We were not able to check in at all. We waited at the reception for 3 hours with no response from the host. We messaged them on Facebook and even called the international number listed, but when we finally got a callback, the line was completely silent. When we managed to contact the caretaker, she informed us that the listing is no longer active and that this has happened to other guests before, yet the listing is still up. Because of this, we had no choice but to book another room last minute. Until now, we haven’t received any response from the owner. I had to call customer service myself just to request a refund, and now I have to wait 7–12 days for it to be processed. This entire experience has been extremely frustrating and inconvenient.

SCAM. We were not able to check in at all. We waited at the reception for 3 hours with no response from the host. We messaged them on Facebook and even called the international number listed, but when we finally got a callback, the line was completely silent. When we managed to contact the caretaker, she informed us that the listing is no longer active and that this has happened to other guests before, yet the listing is still up. Because of this, we had no choice but to book another room last minute. Until now, we haven’t received any response from the owner. I had to call customer service myself just to request a refund, and now I have to wait 7–12 days for it to be processed. This entire experience has been extremely frustrating and inconvenient.

The place is good and clean.

Had difficulties in communicating with the host since we're on hold and need to have the endorsement before check-in. We don't have the contact number of the caretaker so we had no choice but to wait for her.

Great place, location, value for money, and service.

The trip was short.

Caretakers and owners were impossible to contact. We sent multiple chats and called many times and they were too difficult to reach.

Assigned caretaker was reachable and helpful, though.

There were a bit hassle as we check in. The name in the guard's log book was not mine. It took us almost 45 minutes for us to get in. The guard on duty that night was not helpful and accommodating at all. Bad!