Hotel Leaf 9 Boutique, Near Golf Course Road and Galleria Market

Only value

Unprofessional approach. Forcing to deposit some money for holding room.before arrivals

Awesome property and excellent staff and perfect location

I recently stayed at your property and unfortunately, my experience did not meet expectations due to several service-related issues. Although the room and location were satisfactory, the service was quite disappointing. Despite receiving confirmation that check-in was available from 12 PM, I was informed upon arrival that the actual check-in time was 2 PM and no rooms were ready. I had clearly communicated my arrival time in advance and requested an upper-floor room, but after an hour of waiting, I was offered a ground-floor room, which I declined. After further waiting, I was finally given a room upstairs, but it was far from ideal. The room had a connecting door to another unit, the air conditioning was ineffective, the TV did not work, and the fan was extremely slow. The following morning, I contacted the reception around 9:30 AM to request the breakfast included in my booking. Despite multiple follow-ups, breakfast was not delivered for over an hour. I eventually had to go down to the reception myself, where I was again asked to wait. I was informed by a staff member that breakfast was already prepared and kept upstairs, yet it still took another 30–40 minutes before it was actually provided. This experience was quite frustrating and did not reflect the level of service expected from a listed property on Booking.com.