Extended Stay America Select Suites - Philadelphia - Malvern - Great Valley

Good location and price, adequately clean

Dramatically different accomodations than the photos on the property website and booking.com. the room was clean, but very well used/worn

Nothing…I was refused a room and charged for a night

Again, Nothing…I was refused a room and charged for a night. Given no room

Staff

No front garbage can

I didn’t like anything other than bed was soft enough to sleep in.

There was no utensils, no shower gel or shampoo, nothing not even paper cups or plastic cups was provided except two toilet rolls, a bar of soap, and two shower towels. It felt too empty and not accommodating. In addition, the bed was too small for two people. Also the staff didn’t help when I wanted to extend my stay because my train was being delayed. They told me because I use this booking app they cannot do it. But I have always used this app when I visit to PA and other hotels nearby always helped us extend my stay for a few hours and of course I paid hourly fee. It’s not like I want to stay for free.

Lights didn't work it wasn't clean the beds was small I was not happy

I liked the staff and residents. I worked here 2 days and I am again on Easter.

Everything was very good. The room was priced right, the bed was comfortable, and the tv channels worked. The check in person was very friendly and gave us extra bath towels. Heater worked very well.

There was no coffee or breakfast available when we went downstairs at 7:45 am to get some. It was advertised as breakfast included online when we booked it. The price to restore items is expensive but need to explain when meals are served with the hours.