WoodSpring Suites Austin South Central I-35

Bed

Shower

Buena ubicación

No servía el elevador durante mi estadía (1 semana ) La limpieza no fue buena

Very clean room.

N/a

Staff was friendly especially Rebecca!

I really couldn’t complain, if there was an issue they were very helpful with helping me through my stay

It was a mattress on a cot frame. Absolutely nothing was nice about this place then if you lock yourself out of the room they’ll charge you $10 per key to let you back in. You don’t even get a real BLANKET. Smell like smoke just horrible

The place entire existence. Then it’s NO ELEVATOR. Literally had to walk and carry luggage 5 flights of stairs

Someone kept knocking at my windows at all hours I was on the first floor it made me feel unsafe I left at 4 away to this

My son stayed there, and he told me it was very nice.

My son stayed there for two weeks. When I saw I was charged twice for the second week, I called the hotel immediately. The front desk clerk told me I wasn’t, and that I should call my bank. My bank acknowledged that there were two separate charges “pending”, but one would likely drop off by next business day. The next day, BOTH charges posted to my credit card. I called the hotel again. And again, the clerk told me it was not charged twice. I insisted that I was and asked to speak with the manager. The she initially told me that I wasn’t as well! Exasperated, I told her that yes, I was charged twice… that I have spoken with my bank and someone there must help me make this right. Upon continued insistence, the manager delved deeply into my account and found the error. She said she will correct it today, but it will take 7-10 business days to credit my account. I asked for something in writing, but she stated that she was the manager and that she will make the correction “today”. That was Tuesday, 01/13/26. As of today, 01/18, the credit is still not in my account. That’s $427.98.

Location