Shangri-La The Fort, Manila

Our stay at Shangri-La The Fort, Manila was a wonderful experience. From the moment I arrived, the staff were warm, welcoming, and very attentive. The check-in process was smooth, and the service throughout my stay was consistently excellent. What stood out the most was the hospitality of the staff, especially to Jeff of the housekeeping team. They were always friendly and ready to help, which made the experience even more memorable. I highly recommend Shangri-La The Fort, Manila for anyone visiting BGC.

Close to all high end restaurants, shops and convenient stores. Best breakfast with food selections for everyone’s dietary needs. Loved the ginger shots. Taho Vendor walking around on Saturday was a great addition to Philippine experience. Loved it!!!

Jeff is the best ever! He was really nice too!

Our stay at Shangri-La The Fort was outstanding. While the brand is often synonymous with business, the staff’s ability to cater to a family with young children was world-class. From the seamless logistics to the personal connections, they truly exceeded our expectations. ​Logistics & Family Fun ​The Concierge team was a lifesaver. They expertly organized: ​A Heritage Tour: Insightful and perfectly paced. ​DreamPlay Trip: They arranged a driver to take us to City of Dreams, making the outing stress-free. ​Airport Transfers: Punctual, professional, and smooth. ​In-Room Surprise: They set up a tent in our room, which was a massive hit with the kids! ​Standout Staff Members ​Several individuals made our stay deeply personal and deserve a huge boost: ​Housekeeping: Jeff was fantastic. Our room was always pristine, which isn't easy with two little ones! ​Dining at Samba: Samantha provided impeccable service and made our meal there a highlight. ​Breakfast at High Street Cafe: This team is the heart of the hotel. ​RJ was so sweet with our kids, ensuring our daughter (3.5 years) and son (10 months) were well-stocked with berries every morning. ​Sofia entertained Mya with coloring and was kind enough to take photos with us. ​Bing was a delight to talk to; she shared wonderful insights into Filipino culture that made us feel truly connected to the destination. ​Final Verdict ​It is rare to find a "business" property that operates with such genuine heart. To the management: these individuals are your greatest assets. We can’t wait to come back!

Amazing hotel. The gym and tennis court are the best I’ve been to. Service is excellent with everyone from housekeeping staff to pool attendees being very warm and attentive. Breakfast spread has all that I need. Juice bar, wide variety or pastries and all the warm food with great qualities. I’ll miss the muesli for sure.

I stayed at this amazing hotel! From the moment I arrived to my every interaction with staff was first class. My room attendant Jeff made everyday even better, he was very helpful, kept my room spotless and on the mornings I ran out late leaving a mess he handled it very well. The location is perfect for shopping and moving around and ambience ( atmosphere) top tier, amenities amazing and noise. I am on the 20th floor Thanks for a phenomenal experience! I highly recommend 👌

Excellent spacious room with an amazing view of Manila golf club. Housekeeper Jay-R was super helpful, efficient and kind! Buffet breakfast is wow with many local Filipino specialties!

Location and the rooms are first class

Not enough coffee pods in the room and the buffet was over priced

Had a good experience from the front desk, Maricris to housekeeping, Mary. Everyone so accommodating and friendly. The breakfast buffet is a okay. We will surely going back.