Shangri-La The Fort, Manila

We stayed at Shangri-La The Fort as a group of 7 and booked three rooms, a King Deluxe connecting to a Twin, plus another King room. The connecting setup was perfect for us. We were welcomed with complimentary chips and wine in all three rooms, which was such a nice touch. Breakfast was amazing, so much variety and everything we tried was delicious. The kids loved the pools. It honestly felt like a little retreat in the middle of the city. We also ate at Canton Road and really enjoyed it. And we stopped by The Bake House for treats; highly recommend! There’s so much within walking distance: shops, bars, and restaurants everywhere. One of our favorite moments was when the kids had in-room dinner and the staff set up a proper table for them, they felt so fancy! Would definitely stay again. Perfect for families.

Service was great! Allen and others I didn't catch the names were friendly and helpful. The level of hospitality and professionalism here is truly beyond expectations. Thank you for bringing out the Filipino hospitality! You all make us proud!

Pros - Great easy check in experience. Best I've had - The small bathroom in the room with just the sink and toilet is so nicely done (see photo. - Bathroom has a bath - The gym is the best I've seen in the Philippines (see pictures) - Jacuzzi and warm bath in the gym is awesome (see pictures) Cons - minibar is woeful (see pictures)... one snickers bar, one bag of M&M's when I paid for a room for three people. - TV's are too small in both bedroom and living room. - There are two small lights under the bedside cabinet each night.. - The Davidoff shop has a smoking lounge which is more of a cheap cafe than a lounge (see photo). The alternative smoking area in the hotel has no seats and not really very pleasant either. - The road noise from outside late at night and early in the morning is completely unacceptable. We booked the best room available and the noise late at night ruined our stay so much we checked out a day early instead of accepting a DOWNGRADE as ALL of the Premier Suites overlook main roads and crossroads! Ruined my girlfriends birthday Far from luxury

Jeff in housekeeping is very friendly has great attention to detail. Makes my stay feel like home. Great Job Team 👏

Jeff was very professional and coordinated the best time to service my room. He went about and beyond to ensure I had what I needed to enjoy my stay.

We booked the executive suite with lounge access for an overnight stay. The rooms were very comfortable, clean, huge and had amazing views of BGC. The check in was done at the lounge which was extra nice. They offered us refreshments while waiting for our room to be ready. They have provided us with the information reagrding the lounge access - cocktail hour and breakfast. They gave us a lot of complimentary stuff such as bottled water, fruits, red wine and a chocolate tower. The beds were very comfortable to sleep in. We requested for a late check out and the staff granted us a 2pm check out since we are flying out at night. We stayed at the lounge for a couple of hours, drank and ate some snacks. It was a very relaxing wait for us. The staff were attentive and courteous to all our requests. We ordered room service for my parents and they loved the food and drinks. We highly recommend this hotel for its location, staff and all its amenities. Simply wonderful!!!

The only complain we have is that our parents' room was not in the same floor. We had to go down to see them and they had to come up to see us. It would have been better if we were in the same floor.

Our stay at Shangri-La The Fort was fantastic! The room service was excellent—attendant Jay R went above and beyond to make sure everything we needed was provided. He even asked the best time for cleaning to ensure our comfort. Truly attentive and professional service! Highly recommended.

Room service is amazing!! Atmosphere is very friendly, workers are very friendly. Erish is an amazing room attendant. The Location is in a nice spot, plenty of stores around.