Shangri-La The Fort, Manila

I stayed at the hotel for a conference on February 14, 2026. The property is conveniently located in the heart of BGC, making it highly accessible. The room was clean and adequately spacious for two persons, and I particularly appreciated the wide selection offered at the breakfast buffet. I am pleased to note that I have no concerns regarding the room quality, service, or food, as all met my expectations. However, I would like to respectfully raise a concern regarding the parking arrangements for checked-in guests. While I understand that my stay coincided with a peak period due to Valentine’s Day, I had hoped that parking provisions could be made available for hotel guests. Unfortunately, valet parking was also unavailable at the time. I was advised to park in an open area approximately 300–400 meters away from the hotel, which resulted in additional cost and some inconvenience due to the distance. I would also like to share that a friend who arrived after me was able to secure parking after informing the valet that he was a checked-in guest. In my case, I acknowledge that I was unable to mention this at the time, as I was somewhat stressed and did not think to clarify. However, I hope the staff may also consider proactively confirming whether arriving guests are checking in, as this could help avoid similar situations. I hope the hotel may consider reviewing and improving its parking arrangements to better accommodate guests, especially during high-demand periods.

The housekeeping attendant Issac is very attentive, clean and neat. Thank you!

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We were here for the first time. We experienced excellent food at the enormous buffet. The Bake House bakery and mocha were delicious. The staff was incredible, especially Rommel that left me a puppy that was made from a wash cloth.

I’d like to commend Ms. Rica Del Rosario of Shangri-La The Fort Hotel Residences for her outstanding service. She is always incredibly helpful, cheerful, and approachable, making every interaction pleasant. Her positive attitude truly stands out and creates a welcoming atmosphere. She consistently performs her duties with diligence and attention to detail, ensuring everything is clean, organized, and well-prepared. It’s clear that she takes pride in her work, and it shows in the quality of service she delivers every day. Her dedication and warm personality make a big difference, and she is a valuable part of the team. Keep up the excellent work, Ms. Rica!

I had an amazing experience during my stay in Shangri-La The Fort hotel. I am staying in 30th floor and the room attendant are very kind. Special thanks to cleaning attendant Erish who made a beautiful toy dog for me considering how much I love soft toys. I had my Teddy bear(Mr. Beans Teddy) with me to give company during my stay and just by seeing that ERISH made a beautiful hand made dog using the hand towel which made my day and my entire stay very memorable.. thanks guys.. you are the best ❤️🌟🌟🌟🌟🌟

The stay was excellent and the staff are courteous, accommodating, polite esp Mr Rico Amparo of Housekeeping. He keeps us full with all the delicious fruits served everyday. Excellent service!

Very helpful & accommodating Residences front desk staff - Pam, Sharie, Marian, Ericson and room attendant Rica.

Short-staying guests (ie. 11 days in Residences) did not get same treatment as hotel guests eg. No fruit basket or no welcoming drinks on arrival. No hotel stationeries so these still had to be requested.