MyHouseSpain - Estrena apartamento en el centro de Madrid - Atocha

La ubicación

Que las vistas son a un patio interior

Appartement bien placé, près du métro, à trois arrêts du centre ville. Bonne communication avec l'établissement. Lits confortables.

Problème rencontré lors de l'ouverture de la porte qui devait se faire grâce à une application sur le téléphone. Devant la porte de l'appartement, je n'avais plus de réseau internet, donc impossible d'ouvrir la porte. Heureusement, en téléphonant de l'établissement, la porte a pu être déverrouillée à distance. Une fois dans l'appartement, une clé magnétique était à notre disposition sur la table. Par ailleurs, la cuisine n'est pas suffisamment équipée : pas de bols, pas de machine à café ni de passoire.

Posizione ottima perchè vicina a metro e stazione ferroviaria centrale.. Appartamento pulito.

Il bagno non è ne finestrato ne ha un aspiratore.. inoltre la porta non chiude bene

Bra läge nära stationen, Retiroparken och alla konstmuseum. Mycket tyst fast det var nära stationen.

Det var lite nytt för oss att öppna med en app. När vi väl förstod hur det gick till fungerade allt bra. Nycklar och kort fanns i lägenheten.

The apartment was in a very good location. It was very comfy and clean. And the beds were amazing.

We had a lot of trouble getting in the apartment. The instructions to getting in and finding the apartment were very vague. It took us about 30 minutes to figure out were the apartment was in the building and to get in. Also, there was a problem with the heating and cooling systems. The apartment got very hot the last days.

Muy bien ubicado y espacioso 😊

La posizione

La caldaia si guastava in continuazione. Siamo rimasti intere giornate senza acqua calda e riscaldamento. Ho dovuto fare la doccia scaldando l'acqua in un pentolino. Abbiamo perso la possibilità di fare escursioni per questo motivo. Il tecnico è arrivato parecchie ore dopo la segnalazione. A seguito di richiesta da parte nostra di un parziale rimborso, ci hanno offerto un rimborso di circa 40 euro per il disagio, a fronte di quasi 2000 euro da noi spesi per alloggiare. Vergognoso. Porta del bagno rotta, porta del disimpegno cucina-bagno rotta, le finestre danno su un angusto e buio pozzo di luce, effetto prigione. Pulizia scarsa e superficiale. Vacanze rovinate.

we didnt expect much and it has everything as mentioned in the site.

the customer service is fast to respond until we were able to get it the room. After that, they have no response. not even read the message. we went there in early December where the temperature is only one digit. Suddenly one day during our visit, the hot water is not working. we tried to contact the host/customer service, no respond at all. The check-in time is 11.00 and the check-out time is 16.00. we were trying to contact them for late check-out the day before. same no respond... the host is not that helpful. since there is a construction between the hotel and the train station, the distance is not listed as sited. you have to detour. the host havent provided any details on this. they provide only the copypaste information of how to get the keys.