Chester Rows at Bridge Street, City Centre - Luxury Apartments by PolkaStays

Great location

Old damaged coffee table

Excellent location

It was extremely hot in the apartment

The apartment is clean and comfortable

The heating system in one of the rooms and the living room is terrible. It didn't turn off after following all instructions to turn it off. It caused my son and me headaches, so we had to move to the other room and sleep on the floor because the double bed wasn't big enough for four of us. It was even more disappointing after I wrote to them about it, and they didn't see it as a problem. I was told that the heater is built that way, that it retains heat for a long time, and that it would turn off after a while. Tell me why it was still piping hot the next day after turning it off. Also, the hot water in the bathroom went cold after one person had a shower.

The location was perfect, right in the heart of the city centre, close to all needed amenities & being up on "The Rows" you really felt part of the Chester experience. The apartment itself is nicely furnished & lots of upcyling in the furniture which genuinely added to the character. the extra throws etc also added a nice homely touch.

The apartment was tidy, but definitely not clean. Many areas had thick dust, though lower tables weren't dusty. Many of the glasses & cutlery were sticky & dirty, so we had to rewash all of them to be on the safe side. I have also never rented a place like this that didn't come with even a dishwasher tablet, wash-up liquid, or ANYTHING required to get you through the first evening, meaning it was trip to tescos before we could even have a cuppa. 2nd bathroom door was extremely had to unlock & the flush on that toilet was equally hard to press. The main entrance from outside has a security code pad to gain entry, we did this only to find there was not catch on the frame for the lock to engage with, so ANYONE can walk in. One morning there was a group of young men in and out of what we guess is a storage area & they said it has always been like this. It certainly didn't make us feel secure, and as a mum it meant that I didn't really sleep too well. Biggest issue was the fact that the apartment is listed as having 3 bedrooms, IT DOES NOT. There are 2 bedrooms, each has a lovely double bed & a single. There is a narrow partition wall & large open arch (at least 2/3 of the wall) separating two sleeping areas in one room, but this COULD NEVER be counted as 2 sep rooms! zero privacy for those using it, even using the bathroom at night means walking through someone else's "bedroom". Certainly meant no romance on this trip.

Excellent location in the Rows. Large lounge kitchen with great windows for people gazing. Good shower in ensuite. Washing machine and dishwasher. Large TV.

Superficially clean only. Refurbished but cheaply. Looks good for photos but not comfortable or durable. Heaters behind furniture. Missing extras like detergent for machine or tea/coffee and milk for first day. Pillows need replacing. Only one each. Needs maintenance. Others have given similar reviews but doesnt seem have changed things.

Well laid out and spacious apartment, plenty of facilities to be able to cook and clean in the heart of Chester ,

Because it was quite a cold weekend , we needed to put the heating on and unfortunately, they are not the quickest

Great location. Size of apartment good.

Wifi non existent. TV didn't work because of no wifi. No heating on arrival. Apartment 8c on arrival. Night storage heaters took hours to warm up. Contacted operator. Told to buy data on my mobile. Views non existent apart from aircon and extraction vents. Smell of extraction in the mornings. Beds medium quality. 4 people stayed - ran out of hot water for the last shower! Does not match the advertised 'luxury'.