Covanro Sigiriya - Where Heritage Meets Luxury

Cleaning , very kind staff, location , and variety of food

Honestly nothing

Incredible service and friendly staff. Peaceful settings. Felt relaxed!

Veldig fint

Ble mye ekstra kostnader.

A true haven of peace in the heart of the Sigiriya jungle. We stayed at Covanro Sigiriya in early July, and absolutely loved it. The place is incredibly peaceful, surrounded by lush nature. We even spotted a chameleon, a monitor lizard, and kingfishers right in the garden! Special mention to the pool staff, who were genuinely lovely and always attentive. Our room was beautiful – tastefully decorated, spacious, and very relaxing. And the pool… what a gem! Large, clean, set in greenery, and best of all: we had it all to ourselves. A truly magical moment ✨ The restaurant serves delicious, well-prepared food. Prices are slightly higher than in central Sigiriya, but totally fair considering the quality. In short: the perfect place to relax, surrounded by nature with all the comfort you could ask for. Highly recommended!

Our stay at Covarno started off well. The pool is amazing and most of the staff helpful albeit lacking some training for a 5 star hotel.

Unfortunately, on our second night at 3.30am somebody opened the terrace sliding door (we were staying in a lodge not the main building). Thankfully my friend heard the door opening and curtains moving and alerted me. I closed and locked the door (it seems we hadn't locked it, our mistake). What was most troubling was that I stayed up and watched through the spy hole. 20 minutes later a young man in what appeared to be hotel uniform (black with a yellow rib on the sleeve) silently creeping up the stairs and peered around to our sliding doors on the balcony to assess if he could enter. He quickly and quietly left (I'm guessing because he saw they were now closed). At sunrise we spoke to the manager who accommodated us in a new room in the main building. He denied it could be a staff member and suggested it was other guests who were up drinking late and confused about where their lodge was. The way this person moved up & down the stairs so quietly was not a drunk guest, it was definitely someone with intention to steal or worse. We do not believe this explanation and the incident ruined our stay. I paid our full bill at the end, I cannot prove anything but at the very least expected some compensation that our safety and security was not ensured in a supposedly 5 star hotel.

The architecture of the resort. The architecture of such a beautiful property within Sigiriya is unbelievable. The tall ceiling, the swimming pool, the rooftop pool, the reception area...etc. Bundled with the smiling staff who are trying their best, the property cannot be dismissed as a good place to stay when in Sigiriya.

The management response time to deal with issues is way too long than expected. We had an issue with the air conditioning in the room which only required a room change on a day where there was no full occupancy. Despite arriving at 7pm, We got the solution nearly at midnight. No manager came forward to check on the comfort after the solution nor apologized for the delay. The staff tried their utmost best to get the same room sorted and we decided to stay in the same room managing the AC.

Comfortable and spacious rooms. Big and clean swimming pool. Supportive staff. Best place for relaxation with your family. Reasonable price.

When people walk on the above floor, we can hear it. It doesn’t disturb us since it was quite during the night. Also it’s prudent to consider providing a room for driver.

Everything perfect. Staff friendly. Manager celebrated our anniversary in the hotel with the staffs.

All good

Location

Covanro Sigiriya is a newish property and on first impression, looks very nice from the entrance. The lobby which leads into the dining and entertainment area is a huge but open space with no walls. It’s a nice concept, but in reality is hot because there is no air conditioning and there are bugs, flies and mosquitos everywhere. The guest room itself is relatively clean but the linens had a few stains and the towels were in dismal condition. The construction of the bathroom was poor and unlevel, causing water from the shower to spray everywhere and flood the bathroom. We had to ask for 5 extra towels to contain the excess water. Water damage from the poor construction has already cause mold to form around the tub and wall. Other attention to details were not made as our bathroom door did not close property and the room door had a quarter inch gap that could be seen from the hallway. The only edible at breakfast were the made to order omelettes. Everything else was subpar and had flies swamping about. Dinner was even more disappointing as it was barely edible. The reception staff and dining staff were all very nice and friendly. The manager or owner of this property though, is another story. You can tell from their defensive answers to guest critique that they need a lesson in customer service. While we were there, there was a gentleman (mustache, bald, muscular) that sat in the dining area and just glared at all the guests. He walked around acting like a tough guy but never once did he crack a smile or greet guests. He was just the boss man and made sure everyone knew they were beneath him. It was very off putting and rude that he had no concept of being nice and friendly to his hotel patrons. Given the lack of options in the area, it was okay but we couldn’t wait to leave. This was the worst hotel in terms of cleanliness, food, cost, and customer service during our trip to India, Nepal, Sri Lanka, and Dubai.