Luxury 3 Floor Townhouse Birmingham - Alara Boutique Living

Apartment was very luxurious and very clean. Loved it was over 3 floors so we were all spaced out and loads of room

Only 4 mugs for tea and there was 5 of us (very petty I know but couldn’t think of anything else wrong)

The accommodation is smart and clean. Good sized showers and bathrooms. Plenty of cooking facilities available for self catering. Very quiet area.

The single beds have very soft thin mattresses. The duvet covers are really thin. The beds squeak. It is a bit out of the way and this isn't helped by the complicated one way system in place.

AVOID - THE HOST DEFRAUDED me. I had a booking for the 9th October and money was taken from my account on the 7th October. I had contact with Adam the day before the date of the booking and the morning itself. We had also spoken regarding the booking and the check in procedure a week prior to this in order to confirm check in procedure. Everything was seemingly in order but half an hour before check in, I tried to make contact as I had not yet received an access code. From check in time (3pm) I waited outside the property with my 75 year old mother in the cold for two hours before I gave up and searched for alternative accommodation. This was a family trip and the host was well aware of this. It was a really distressing experience. The host didn't respond to my calls or messages and BOOKING.COM, after numerous emails and long phone calls, have still not resolved the issue. They want written confirmation from the host as though they don't accept my word or proof of what happened. It's now three weeks since I paid them. I have sent all my screenshots of correspondence with the host in which he admits what happened, but one month later they say they will not refund me. They send generic apology emails in response to my detailed emails. I have to telephone them to be told the same apology and that they have tried to contact the host but there has been no response. On the 21st October they told me to wait five days for a response but they never up date me. I phone them and there is no progress made. They seem to take no responsibility even though I paid them directly (not the host). I fulfilled my part of the contract by paying but they did not fulfill theirs as they failed to provide accommodation or to make amends. In the last phone call two days ago, they told me to contact the host again myself. He continues to ignore me. I have since written to Booking but they once again have not replied or directly addressed the issue in writing.

Lovely apartment and easy to get to our concert at the arena . Good communication and ample room for all 4 of us .

One bed sheet in twin room had a dirty mark No tea towels Tv - unable to work ! Needs instruction book

Cleanliness - very clean. Accessibility Communication with the owner was great.

Nice spacious over three floors

There was tea and hot chocolate sachets no coffee provided

Property is located 20 mins walk from the station and is bright and airy with everything you need for a comfortable stay

Nothing

I liked the safe space before you get to the property. It was quiet and relaxing.

The mattress on the double bed was a little bit uncomfortable.