Sercasa - Kingston upon Thames

Location fine for our purpose

Where do I start… we were there for work - it is not suitable for a holiday booking. We ended up with three ladies staying ( we were exhibiting at a garden show)- one double bed and one sofa bed. Although we requested , they would not add a third bed as they said the property slept three. So we took a mattress as well which meant a dormitory in the living/ kitchen area with a huge roof light taking upmost of the ceiling space with rattling vertical blinds which did nothing for light exclusion or privacy. We needed to climb on to the furniture to open the high- up windows as the apartment was hot. A modern concept design in which nobody slept. The kitchen was inadequately supplied for cooking and no glasses - we do not go out for meals as prefer home cooking. To be fair, they purchased more glasses for us and more cooking utensils ( although duplications of the few already there). No toilet rolls on arrival so had to buy our own although they were provided the next day. No instructions for washing machine - we had to wash our towels as only one supplied per person for one week stay. One tea towel provided for the week. We had to let the landlords know that the outside bin area was full and over spilling, rubbish strewn over the area where animals, birds and rodents were feasting. This was promptly cleared up by the next day. I think commercial landlords who let properties in this way have absolutely no idea of who their guests are and are not really interested in providing a good comfortable or enjoyable experience, and end up supplying a minimalist, barely functional service. Shame.

Very convenient position close to Kingston centre and Norbiton station, which allows fast connections to central London. Everything is new in the flat. Great cleaning standards!

Very clean and good service.

It's a 15 minute walk into Kingston town centre, but the buses take you there in 5-7 minutes.

The flat is a good size, very new and clean. It was close to the train station, restaurants and shopping. Fully equipped kitchen. Large shower and bath.

There is a large skylight and windows in the living room, and if it's a warm and sunny day the apartment gets very hot. There's only a fan and it's hard to open the windows very much. We left the front door open to get it to cool down, luckily there was a nice breeze in the evening to help cool it down. One of the doors to the overall properties lock was broken so anyone could gain access to the outside of the units if they wanted.

Shower was nice. Location, while not obviously london, is easy walk with everything near by. Great for doing wimbledon

Ran out of toilet paper, no vacuum present. Would of liked to vacuum carpet.

TV didn’t work properly. Garbage area was overflowing. A disgrace No towel racks Insufficient number of towels, toilet paper, etc Apartment very hot if sun was out Metal steps to top level held water and so dangerous

Comfy nice bed and shower good location

Way too warm with open glass with no cover. Bin shed was manky and hasn’t been cleaned in I don’t know how long. When we first arrived it was a small bit dusty and dirty

modern, new, good access to train and bus, kitchen fully equipped, under floor heating

no dedicated parking lot

Room is very beautiful, clean,and high sense. Location is very convenient,near station,city bus service is very convenient.

Entrance door opening was very,very hard for us, because not enough to key adjust. also, living room with rooftop windows are fine,but very,very hot in our room, because No air conditioners.

The apartment itself is very nice and convenient for public transport to London. Easy walk to shops and restaurants. Clean and well equipped. Responsive management.

Unfortunately, the ceiling in the living space is partly glass. That's great for letting in light and no doubt good in winter, but was a huge problem in the hot summer 10 days I spent there. It was 36 degrees in the living room with no air-conditioning and no blind over the glass ceiling: it was like a greenhouse and impossible to be indoors. The local area is convenient in many ways but the immediate locality was very noisy and dirty: car repair workshop next door that opened early and used loud machinery, and the property adjoins the back of pizza delivery restaurants with bikes coming and going. With windows open in summer, this made sleep difficult. Pity that a great apartment is let down by the noisy neighbourhood. The photos show the road that you walk up to access the building.