Birmingham Ruby, 2 bedroom Apartment

The apartment itself was reasonably clean and the location was convenient for Birmingham city centre.

The main issue was the access system and lack of support. Late at night we were unable to get back into the apartment due to key/access problems and were left locked out for several hours. This caused significant stress and inconvenience for our group. Communication during the issue was poor and the situation took far too long to resolve. In addition, the £250 security deposit pre-authorisation remained pending for longer than expected after checkout and had to be escalated through Booking.com before it was finally released. I would strongly advise future guests to carefully consider the access arrangements and deposit handling before booking.

Great location, easy access and communication.

Visits from maintenance, cleaner, poorly organised during stay, hot water availability at certain times.

The place is perfect, beautiful!! I would live there all my life, the owner of the place is very polite and friendly, the place has a beautiful view both at night and in the morning, super clean and comfortable!! I will come back more often and this place will be my favourite in the city

Everything in the accommodation is identical to the photos, perfect place, I already want to go back there other times, the place has all the utensils

The apartment is in a superb location

The apartment sheet weren't so neat and liaison with the staff was poor

The house is very good, but the landlord will falsely accuse the things being stolen and broken. Remember to check everything when you move in the future. We didn't use the oven at all during our stay. The landlord sent me pictures saying that the inside was very dirty, and the cleaning fee should be deducted from the deposit. The cups, pots, bowls and pans are missing, and the cabinets are broken. After checking out, these are all fabricated by the landlord himself. I hope you can pay attention to it.

The house is very good, but the landlord will falsely accuse the things being stolen and broken. Remember to check everything when you move in the future. We didn't use the oven at all during our stay. The landlord sent me pictures saying that the inside was very dirty, and the cleaning fee should be deducted from the deposit. The cups, pots, bowls and pans are missing, and the cabinets are broken. After checking out, these are all fabricated by the landlord himself. I hope you can pay attention to it.

Good

Good

Good location, good security, comfortable.

Due to faulty windows (not able to fully close) there was lots of noise pollution from the busy street outside which continued until approx 4AM.