The Rock Inn Hotel, Pub & Restaurant

I looked up motels in my own country ie. Wellington New Zealand and your motel came up. Being tired after 800 km of driving I didn't realize it was in the UK. So much for Google. I paid 144NZD then found out where you were. So I emailed you and got no answer, so I am livid and still am requesting a refund. What happened to Public Relations? Will you please answer me this time? Regards, R L Martinson, Pukekohe, Auckland,NZ

Refund people when they make honest mistakes.

I thought the Rock Inn was great, yes some things could be improved but overall so many things I liked, it was lovely and warm, very quiet, the mattress was so comfy, the staff member very friendly, location excellent and a sense of history about the building, would definitely go back again. Value for money impressive, I feel for anyone trying to make a living out of this type of business.

I guess the locking device on the automatic door to the outside needed fixing, but only a small matter.

Staff very accommodating .Bed very comfortable and clean . Meals very tasty and prompt service.Staff very friendly .

Carpet condition and some mould on the shower tiles .

Cost

No breakfast and heating went off in the middle of the night making it a chilly night

Nice quaint pub. The food was lovely and good value

Bit remote

Space

Location

Didn’t stay as was booked in for 3 but was told to come back later in a bad manner way

I booked and paid for this property but when I arrived it was shut. When I phoned, it just went straight to voicemail. I had to find alternative accommodation at 9pm.

Nothing , we got there and it was locked up, looks like there has been nobody there for weeks

As above, tried to phone booking .com and message you and had no reply at all