Central Cottage, Hot Tub

Good location and the kitchen was new - so ok

This is the worst property I have ever booked and we walked out without staying. The cottage was dirty, including all the touch points. The door handle fell off, the toilet seat was loose, the bath was grimy. The beds were uncomfortable, the second bedroom hadn’t been hoovered, there was washing left in the machine etc. The stairs to the second bedroom were nearly vertical with no hand rail - this should have been pointed out in the listing. The hot tub had sediment on the bottom which should have been filtered out with proper maintenance. The living room was tiny, crumbs in the sofa bed and a dirty rug. Check in details were not provided until we were in Stratford and I had to chase. We immediately contacted the owner - Michael - who was unhelpful, defensive and rude. After two conversations wherein he swore and used derogatory language we left the property. When I complained to Booked.com he had lied and told them we had stayed and there were no issues!!!

The hot tub was great 👍